The problem I'm having is the Caller ID isn't working. This is the 2nd service provider and it still don't work. All setting are set for Caller ID. When the provider set the circuit for a PRI nothing works(no incoming & outgoing calls). We they change it to a T1 everything work fine except the Caller ID. I have all my setting for a PRI. Can I have a bad PRI keycode?
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PRI & Caller ID
- Thread starter hewhite
- Start date
Multimedium
Programmer
Either you have a valid PRI keycode or you don't.
If you can configure a DTI as PRI, the keycode is valid. In programming, this is done under the Hardware heading. You may need to disable the cartridge first.
As for Caller ID, you still didn't say (in the current post and in your last post Thread799-1707693) if it isn't displayed before the call is answered but it is after, or if it isn't displayed at all.
It is possible that your DTI is faulty. The only way to find out is to try with another DTI.
If you can configure a DTI as PRI, the keycode is valid. In programming, this is done under the Hardware heading. You may need to disable the cartridge first.
As for Caller ID, you still didn't say (in the current post and in your last post Thread799-1707693) if it isn't displayed before the call is answered but it is after, or if it isn't displayed at all.
It is possible that your DTI is faulty. The only way to find out is to try with another DTI.
ptstechnician
Vendor
If you can make and receive calls on the PRI and have the Caller ID setup correctly on the phone, its probably not the DTI card. I say TELCO!
- Thread starter
- #4
Multimedium
Programmer
hewhite said:
Thanks.
In that case, you can rule out programming.
Caller ID is always displayed after the call is answered, even if you didn't programmed anything.
When Caller ID isn't displayed after the call is answered, it is because the system doesn't receive the data.
ptstechnician has a good point. A DTI, either configured as T1 or PRI, doesn't work partially: it works or it doesn't. If you can make and receive calls, there is no reason why the Caller ID would be ignored by the system, lost in the wiring or gone like magic.
Also, don't take the word of your telco for granted. There is a difference between subscribing a user to Caller ID in the billing system and configuring the switch at the CO to send the data. You should ask to speak with a tech from the telco and have him check, double-check and check once again that Caller ID is actually being sent.
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