Answering machine

[ptstechnician]

Got a customer that is using NCH's IVM software to their people call into to leave a message if they are not comming into work. The company is terrible to work with, so they are looking for an alternative. Basically they want a device to answer the call, leave a message in a voicemail box (not the phone system's voicemail) and then the voicemail box will send the message to an email address. The email message must have a time stamp. Does anyone know of hardware/software that will do this. Thanks.

 

[atcom]

Asterisk, Avaya IP Office, Nortel Call Pilot: All do it through the business phones system.

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Calgary Telephone Systems, Avaya LG Asterisk (FreePBX) VOIP & TDM

 

[curlycord]

Desktop or Unified messaging is required.



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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[ptstechnician]

Thanks for the responses. I'm not looking for the phone system to do any of this. Any third party software/hardware. Thanks.

 

[curlycord]

You would need a 3rd party voice mail system and again it would also need Unified Messaging or Desktop messaging of sorts.
Maybe give some details as to why you cannot use the phone system.





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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[ptstechnician]

Curly - They currently have Rel/T1 software and do not want to upgrade the system to support the Callpilot. They currently have NCH software a hardware to accomplish what they want, but the tech support is horrible.

 

[curlycord]

Sorry not aware of any product that can accomplish this without adding more hardware.


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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[randyvegas]

Perhaps CFNA the line to a cloud VM like google Voice or something similar.. Notifications galore after that ??

 

[nessman]

Google Voice - it's free. Sends an e-mail with a .WAV file of the message, along with a text transcription (not perfect but so long as the caller's voice is clear the transcription will make sense). Works fantastic.

http://www.phonetag.com

http://www.voicecloud.com/

are other services (paid)