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  1. atcom

    J100 phones lose all audio

    We posted a fairly detailed explanation describing this bug here: https://atcomsystems.ca/forum/ubbthreads.php/topics/646464/re-ipo-r11-1-3-1-0-no-audio-to-j1xx-phone#Post646464 Essentially the PBX fails to send a SIP INVITE to the phone in the cases where audio fails. The phones in this state...
  2. atcom

    Avaya J179 with J100 Module - Bluetooth Disabled

    It's worked pretty seamlessly every time we've done this. When you go to Menu>Settings>Bluetooth from the phone UI does it look like you can turn Bluetooth on? That's also the area you would normally pair from... ----------------------------------- Business Phone Systems
  3. atcom

    Where is Root Certifcate - Root-CA-01234ABC.pem?

    You can download the cert by browsing to https://1.2.3.4/WebRootCA.pem The file itself is uploaded through security settings. ----------------------------------- Business Phone Systems
  4. atcom

    UCM Password not working

    There is a Linux procedure for resetting the Root password of a UCM - it involves changing the GRUB parameters just after the BIOS screen. Once you're into the command line, you can reset the Administrator password for Voicemail Pro by deleting the password file. After that, you can safely reset...
  5. atcom

    VMP 9.1 EMAIL ROUTE

    What you describe is double NAT, but it should work as long as the 2 networks have different IP ranges. Use System Status to see if the IP Office can ping 8.8.8.8 - if not, the issue is likely in the router serving the Avaya system. The other, less likely possibility, is that the campus network...
  6. atcom

    IPO 500V2 11.1.2.2.0 Essential Edition Group Mailbox

    Embedded vmail can take much longer to come back online after a reboot if you have many mailboxes with many (even deleted) messages. We've seen it take upwards of 25 minutes. ----------------------------------- Business Phone Systems for Canada
  7. atcom

    TLS with J Series on SE

    @derfloh: That is great to know! ----------------------------------- Business Phone Systems for Canada
  8. atcom

    Outbound Calls Connect after multiple attempts (Analog Trunks)

    I second the notion that the power supply may be failing. It sounds like the PCI card power drops low enough to cause the phone to go dark, but not fully reboot. This would explain the "Disconnect from Originator End" message as well. ----------------------------------- Business Phone Systems...
  9. atcom

    TLS with J Series on SE

    I believe the biggest thing is to add "SET TLSSRVRID 0" in 46xxspecials.txt If this step is viewed as a security risk, you would need to go through 46xxsettings.txt and find any references to the server edition IP address. You would then create 46xxspecials.txt lines that point to the FQDN...
  10. atcom

    Voice mail to email solution

    That is correct I'm afraid. The older versions of IPO only allowed an IP address for the SMTP server. The only way to get around it is to setup a mail proxy running on a local server (beyond the scope of this forum). ----------------------------------- Business Phone Systems for Canada
  11. atcom

    Fresh install 11.1.2.3 on IP 500v2 - Some annoying issues and Manager crashes.

    Sounds like you've discovered a lovely bug there - thanks for the detailed write up! ----------------------------------- Business Phone Systems for Canada
  12. atcom

    Voicemail Pro Down

    You might want to reboot the whole thing to see if it causes the VMpro to accept the new cert. I suppose you could just try restarting the VMpro service as well... ----------------------------------- Business Phone Systems for Canada
  13. atcom

    Access to IPO files from Avaya

    Ask the Avaya Business Partner for the FL # which will then allow you to order the 11.1 upgrade license under the same hierarchy. Once you have the 11.1 upgrade LAC the PLDS system will automatically allow the existing licenses to be managed at the same time, although you'll still need help from...
  14. atcom

    Best Practice for Replacing Bad SD Card and Upgrading IPO

    Your method should work - it seems IPO upgrades the config.cfg file as needed. You could even pre-install the PLDS license file by renaming it (look on an existing system to see the filename) and storing it on the new SD card. ----------------------------------- Business Phone Systems for Canada
  15. atcom

    Voice mail to email solution

    Your Gmail account needs to have 2 factor authentication turned on, then you can go into settings and add an "app password". ----------------------------------- Business Phone Systems for Canada
  16. atcom

    IPO primary node/WebLM and live migration?

    Phones take at least 3 minutes to failover to the Secondary, SIP trunks are dependent on your setup. I would say the 10 minutes before calls started to succeed again would fall within normal parameters. However, the voicemail should have worked. Maybe there's something missing in it's SMTP...
  17. atcom

    9608 VPN to Ubiquiti USG Pro-4

    Not likely possible - the 9608 requires that it's IP address gets assigned from the other side (VPN router) and as far as I see the USG doesn't do that. ----------------------------------- Calgary Cloud Phones for Business and Avaya Hosted PBX in Calgary
  18. atcom

    Device Enrollment Service

    We are able to do this by using our own custom HTTP server to provide the 46xxsettings.txt file - HTTPS (and therefore des.avaya.com) doesn't work because it can't be re-written by a subsequent 46xx file. ----------------------------------- Calgary Cloud Phones for Business and Avaya Hosted...
  19. atcom

    Equitrac IPO 11

    You would have to check with Equitrac (whatever that is) to see if they support the Avaya IPO API. ----------------------------------- Calgary Cloud Phones for Business and Avaya Hosted PBX in Calgary
  20. atcom

    B179 conference phone

    Could be a number of things, but you might want to start with turning off provisioning. Double check that the SIP method it's using to connect (UDP/TCP/TLS) is properly configured on the IPO. ----------------------------------- Calgary Cloud Phones for Business and Avaya Hosted PBX in Calgary

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