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We continued having the problem on and off on Friday (haven't really heard of anything yet today), and late Friday afternoon it began on internal calls as well. So far, not the first error message that would be remotely related to these issues.

I'm having a weird issue this morning. We have a CS1000 5.5 with 5 LD PRIs and 2 local PRIs. We are getting very intermittent static on calls and calls being dropped on both incoming and outgoing calls- local and long distance. I've checked the PRIs and they're clean (no errors). There are...

Changing EXTT to yes did it. Thanks for the help!

I have CFF in the RDR, but no to EXTT. What are the drawbacks to answer yes to this since it is a global change?

I'm having an issue with transferring externally that I'm hoping someone might be able to help with. We have a CS1000M v5.5. I have a department that makes calls to customers, and then has to transfer them to another company. I have an ACD built for this (transfers to toll-free number). When...

I'll give that a try. I've seen that in the agent profile countless times, but for some reason I just assumed it was just there for listing purposes.

Sorry, I should have stated the Message Waiting is no longer an issue, but the call forwarding is.

Just for background...we have a CS 1000 with Contact Center 6.0. We have an agent that originally had just a deskphone with ACD on key 0 and her DN on key 8. She then began working from home sporadically, and asked for a softphone as well. Explained to her that multiple appearances of the...

I have found that you can often times find information about outages on the forums at www.dslreports.com.

You could always build an ACD that NCFWs to the cell number and forward/no answer (and hunt if necessary) to that number. Remember to put in your access code if necessary.

We have quite a few of the Extender 4000s in the field working off cable and DSL. Are you programming a static IP in the extender or using DHCP?

I've purchased a number of good parts from Ameritel out of Florida over the years. Would recommend them to anyone.

Are they using desktop messaging? Or someone else using desktop messaging poiting to that mb, run a session trace if need to... When a user change their mb pwd and forget to update desktop messaging pwd propertied, and they attept to acess the mb via desktop messaging, it will lock the mb...

The new version fixed the issue. Thanks.

Have a couple of users that are using V4 of the softphone that are having issues with the phones hanging up at "Terminal Manager Connect"after the node and TN are entered. I've reset defaults and changed the Hardware ID, but no luck so far. Anyone seen this?

IDC can tell you where it's pointing if know the digits the carrier is passing you. For example, if your toll-free is 1-800-555-5555 and the carrier is passing you the last four (5555), you can check your IDC table to see if 5555 is translated to a number in your PBX.

We have some 3904s running with CC6. Should be no problem at all.

You could take the cheap route and add a label to all the agent phones saying "All Calls are Recorded". THEN the phones manage the people" I had an 80s flashback to Yakov Smirnoff reading this..."In Soviet Russia, phones manage you!"

We began deploying wireless headsets in our office back in 2005 and to our remote staff last year and we've been pretty pleased. We use Plantronics (started with CS 50s, now use CS55s, CS70s, and Savi Office models). I tested GN Netcom and Plantronics at length before we purchased, and the...

Unfortunately, the only v2 file I see there is build 255, and we're currently using 260. No 264 available.