Hi all,
Hopefully a nice quick question. We have 1 department of our callcenter where the company moto is let the customer hang up but we have people hanging up.
without any call accounting package is there a way to tell if one agent is hanging up or letting the call disconnect.
using the powers of google the only thing i could find is Mention of using the
eCallByCallStatYYYYMMDD.AssiociatedData (String)
The Values i have seen are
NORM,DISC SRC: ABSENT
NORM,DISC SRC: SYS
the Explianinations of these values seem to be mixed (couldnt find reference in NTP's) but some pages say sys means caller disconnected and absent is where the agent disconnects the call.
however i have found some reference to the other way round.
is this usable to dretimine who terminated the call?
Hopefully a nice quick question. We have 1 department of our callcenter where the company moto is let the customer hang up but we have people hanging up.
without any call accounting package is there a way to tell if one agent is hanging up or letting the call disconnect.
using the powers of google the only thing i could find is Mention of using the
eCallByCallStatYYYYMMDD.AssiociatedData (String)
The Values i have seen are
NORM,DISC SRC: ABSENT
NORM,DISC SRC: SYS
the Explianinations of these values seem to be mixed (couldnt find reference in NTP's) but some pages say sys means caller disconnected and absent is where the agent disconnects the call.
however i have found some reference to the other way round.
is this usable to dretimine who terminated the call?