I'm having an issue with transferring externally that I'm hoping someone might be able to help with. We have a CS1000M v5.5. I have a department that makes calls to customers, and then has to transfer them to another company. I have an ACD built for this (transfers to toll-free number). When they attempt to complete the call, the connect does not work. On the flip side, when we receive the call from the outside and attempt to transfer to this ACD, it works just fine. I have enabled FTTU on the sets, also CFXA and even UNR on my phone to test. This seems like something simple, but this one has me stumped. Any ideas would be appreciated.