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Hi, Did you find a solution to this? Thanks

What user account are you logging into the RCC with? Is it the main admin account or a user account?

Tried that aswell! They have more 'Last Names' that conflict with the '88'! I've just tried it on 2 other systems and they do exactly the same!

You also have to add the new skillsets to the User who wants to view them, you'll find this in the user settings on the main admin page. (Skillset Assignment)

Yes, when the Auto Attendant Answers, we have recorded an announcement of 'Thank you for Calling... To use our Dial By Name service please press the # key...' (We have also tried to Dial the Default Name Prefix '11') When we press the # key the CallPilot tells the caller to enter the First...

Hi, I have an issue with the Company Directory and External Voicemail access on a BCM400 4.0 (Fully Patched) I have a customer who uses the Company Director (Using First Name) for incoming calls. The problem is they have several users that have the first two characters of their name beginning...

Hi, Just thought I would put my penny's worth in!! I had the same problem last month. It turned out to be the customer was logging into the BCM400 through the same LAN port that the IP Phones were registered through. Now we've changed it so they log into LAN2 for management it is working 100%!

I am trying to connect an IP2033 Conference Phone to a BCM 4.0. I have read some earlier posts that say I need to upgrade the IP phone to 2310S18 via a TFTP, which I have now done, but the conference phone is now in a continuous loop trying to download another Firmware version 2310S58! I can’t...

I've just got an email back from Nortel basically saying that the expansion port on the MSC must be faulty. Is there any way that i can swap the MSC without having to reprogram the system? Thanks,

Yeah I have used 3 different Expansion units including the original, each come with the 5m shielded patch cable. I have powered the system off, connected everything and powered it up. I have also checked the dip switches and they are ok the module works perfectly when its put in the main unit!

Hi, I have recently been asked to add an expansion unit to a BCM 400 3.0. I have installed several of these in the past and haven’t had any problems before, usually it’s a simple plug in and away you go. However on this system I can’t seem to get any MBM to work in the exp unit. If I insert a...

Hi, A customer has given me a nightmare of a task. The have 300+ sites each site has a unique id. On their previous systems they used to dial a prefix then their site ID i.e. 0555/ 0679/ 0943... I managed to do this by building a big routing table which works well! Their next project they...

Hi, I have a customer who wants to use the MVC2050 on a BCM50. I know they are not supported on the BCM50v.1 but they do work! I have a few issues with the PDA the customer is using which is a SYMBOL MC50 When you call any other handset, you can hear really bad noise on the far end...

Thanks for the quick reply. I will have to go to site to reboot the switch. Last time I rebooted this system it took 15mins to come back up. I was not in the companies good books!!! Thanks, rj2506

I have a customer with a BCM400 3.7. It has been working ok but every now and then they keep complaining that calls are getting stuck in the skillset. They have 50 agents all logged in and waiting to take calls and they can be sitting there for 20minutes until the calls start being...

I've set the target lines to be private to a different ext and it still diverts to the prime DN of the physical line. It doesn’t matter what is dialled though, I could dial a random number i.e. ‘7869543’ and it still rings the Prime DN!

Ok, I have calls coming down into the BCM from the M1. But it doesn't matter what you dial all calls are directed straight to the Prime DN. My other problem is, I have a DN range of 4000. The M1 is 58XX, 59XX, 7XXX. however i can set a Destination code of 4, 6, 7, 8, 9. It wont let me input...

Yeah all my target lines are assigned!! I have set both the Public and Private numbers as the incomming extension number and assigned the target line to the corresponding DN! I.E. Ext 4000 has target line 300 assigned to it with Private receive # as 4000 and public # 4000!

I have the basics covered… As in I can dial extensions from the BCM to the M1. I just cannot dial from the M1 to the BCM! When I do I get a busy tone! We have run the BCM monitor that shows that the correct digits are being sent to the BCM but the calls don’t go anywhere! I have the...

Sorry I meant to say motherboard it is defiantly a BCM1000. I managed to get it back up onto its feet again by rebooting it several times and it seems ok now. Thanks for your fast responses, if it goes off again I’ll try and get the model number. Thanks again Rj2506