Hi,
I have an issue with the Company Directory and External Voicemail access on a BCM400 4.0 (Fully Patched)
I have a customer who uses the Company Director (Using First Name) for incoming calls. The problem is they have several users that have the first two characters of their name beginning with ‘TU’, when you enter these the CallPilot receives ‘88’ and then proceeds to ask you to enter your Mailbox Number and Password as if you were accessing your mailbox externally.
The customer also needs to be able to access their Voicemail at their convenience Externally!
Can anyone advise on a workaround or fix for the above issue?
Thanks,
I have an issue with the Company Directory and External Voicemail access on a BCM400 4.0 (Fully Patched)
I have a customer who uses the Company Director (Using First Name) for incoming calls. The problem is they have several users that have the first two characters of their name beginning with ‘TU’, when you enter these the CallPilot receives ‘88’ and then proceeds to ask you to enter your Mailbox Number and Password as if you were accessing your mailbox externally.
The customer also needs to be able to access their Voicemail at their convenience Externally!
Can anyone advise on a workaround or fix for the above issue?
Thanks,