New Skillset not showing in RCC Report

[grcampb]

Hi,

We have a BCM400 (4.0.2.03) and had 2 skillsets configured and working without issue. We recently added 2 additional skillsets and they work properly but neither is showing when I try to run a report in the RCC interface (eitehr realtime or historical). Is there something I have to configure somewhere to add these new skillsets to the RCC reports?
Thanks in advance for any help.

 

[Deweyhumbolt]

When choosing the Real-Time report you highlight all the Skillsets to be included.

Adversity is Opportunity

 

[rj2506]

You also have to add the new skillsets to the User who wants to view them, you'll find this in the user settings on the main admin page. (Skillset Assignment)

 

[grcampb]

The issue is that the new skillsets are not in the list to be able to add them to users. I only see the original 2 skillsets we set up.

 

[Deweyhumbolt]

Are you sure they're enabled?

Adversity is Opportunity

 

[grcampb]

They are enabled and functioning. Calls are being processed properly. Very confusing.

 

[rj2506]

What user account are you logging into the RCC with? Is it the main admin account or a user account?

 

[grcampb]

I'm logging in with the admin account.

 

[grcampb]

RESOLVED
I rebooted the RCC Server again (I am sure I tried this before) and this time when I logged in all skillsets were visable. I may not have rebooted the RCC Server since I tried rebooting the BCM - maybe that was the trick.
Thanks for your suggestions.