Hi,
We have a BCM400 (4.0.2.03) and had 2 skillsets configured and working without issue. We recently added 2 additional skillsets and they work properly but neither is showing when I try to run a report in the RCC interface (eitehr realtime or historical). Is there something I have to configure somewhere to add these new skillsets to the RCC reports?
Thanks in advance for any help.
We have a BCM400 (4.0.2.03) and had 2 skillsets configured and working without issue. We recently added 2 additional skillsets and they work properly but neither is showing when I try to run a report in the RCC interface (eitehr realtime or historical). Is there something I have to configure somewhere to add these new skillsets to the RCC reports?
Thanks in advance for any help.