BCM1000 3.5 problems

[rj2506]

I need some help!! I’ve got a customer with a BCM1000 3.5, what has happened is about 3 weeks ago their system crashed as in they were unable to use voicemail I wasn’t able to connect to the BCM via any of the LAN ports however the telephony was working fine. I decided to reboot the system but it didn’t recover!! The phones didn’t come back up and I was still unable to connect to the LAN ports. So then I removed the system from the CAB and took the lid off to find that it was full of dust. I went and got a replacement BCM1000 Chassis which included a base function tray at the same time I put in a new MSC card and a new 3.5programmed HDD, new RAM, new PEC III cards and new NIC cards. I powered it up and reprogrammed everything from scratch.

Anyway I got a phone call yesterday evening saying that they are unable to access voicemail! So I’m lost. I don’t know what to do because I have replaced everything!

Can anyone shed some light on this for me?

Many thanks,

Rj2506

 

[acewarlock]

Did you say Base function Tray? That's a 200 or 400 not a 1000.

What is the model # i'll check the list to see if it's on the Recall list for bad Caps.

I have had this happen on about 15 BCM's

 

[dbl8708]

Yes this sounds like an issue with the capacitors and the BFT needs to be replaced.

 

[acewarlock]

If it's a BCM 1000, it is no longer under warranty by Nortel.

BCM's 200 and 400 are corvered till 12/2006

 

[rj2506]

Sorry I meant to say motherboard it is defiantly a BCM1000. I managed to get it back up onto its feet again by rebooting it several times and it seems ok now.

Thanks for your fast responses, if it goes off again I’ll try and get the model number.

Thanks again

Rj2506

 

[acewarlock]

Orig posted by rampagerick This guy will rebuild the motherboard.

http://www.badcaps.net/causes/