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Update for those interested: I had downgraded the IP500V2A initially to 11.0 to utilize VMPro windows version not realizing the IP500v2A is only supported on 11.1.x or higher. Everything worked fine on 11.0 including VMpro, but One-x Portal did not seem to integrate properly. ACS IPO-I (expired)

Hi everyone, it's been many years since I posted here. Some quick background about myself, I've installed at least 200 IP Offices as a vendor with a variety of various configurations in my time so I'm no newbie. However, I've been out of the IPO game for about 10 years for the most part, so I'm...

That makes sense. I still cant connect to my ip500 (6.0.8) in my lab but yet we have two customers that we connect to via dialup. I think you're right about the pc's. Two of our dell laptops cant connect to the same IP500 that one of our desktops can. Very strange and inconsistent. ACS IPO-I

Westi, i tried your steps and it doesnt work. Im starting to think i might have a bad atm4u. I will swap it out with another and retry. Thanks for your post... ACS IPO-I

TY, i will retrace my steps as you described and let you know how it works. ACS IPO-I

These are the same steps ive already taken and it does not work. I tried the time profile too but is an optional if needed. thanks for the reply though. Im starting to think this will not work. ACS IPO-I

I meant to say when broadband access isnt available. Why cant we edit on this forum is beyond me... ACS IPO-I

Thats not an option unfortunately. I forgot to mention this IP500 has embedded VM otherwise I would use a modem on the VMPro server which is our standard method when broadband access is available. This is a state network and my options are very limited. ACS IPO-I

Its been a long time since i posted here...lol Does anybody know for sure if you can use ras service on the IP500 for remote maintenance. Here is what i have tried following the Avaya remote access document. http://support.avaya.com/css/P8/documents/100073297 1. Ive enabled port1 on the...

You can also use conference zones as a park zone. I have done it. Receptionists have to be careful not to park two outside callers in the same zone. ACS IPO-I

Unless I dont understand your question, forget sql, you should be able to enter all your customers/outside callers phone numbers in the directory in manager that will cross reference the name you associate it with. This should be easy. Infact, you can make a excel spreadsheet (CSV) and import...

You must make sure the browser settings are not to restrictive. Make sure the remote browsers are allowed to install the active-x controller software when first connecting to the server. Also, when connecting to it from the server itself, it uses the name local host in the address string...

Double check your nic settings. Make sure power savings is off. The nic can go dormant causing spuratic connection loss to the IPO. ACS IPO-I

I have seen where modules in vmpro become completely unusable due to corruption. Try creating another seperate module different from the one you have been testing with. I have always used the shortcode startpoint method. Back in 2.1, they broke the VM:xxx method so I have always stayed away...

That's the problem using At&t as a provider. They over complicate the settings on their t-1's. I would say if you get it to work internationally, then it should work nationally. I think you may need to adjust a short code or ars table. If you can actually make an outgoing call, the protocol...

Well,the results are in, I could not park and unpark across the network. I tried using several methods, but none would work. I called back tech support to let them know their sources are incorrect. There may be another possibility to make parking work over scn, but I'm not saying another word...

I will hopefully be testing this by the end of the day or some time tomorrow to confirm... ACS IPO-I

I cant say I have tested it first hand, but technical support says its supported and works. ACS IPO-I

I have also confirmed this issue. He is the scenario I have found and can recreate. I confirmed this problem on 4.1.9, 4.1.12, 4.1.12pb, 4.1.15. If a HG is set up as collective with multiple agents, and a call comes in and is answered, the agent then begins the process of either blind...

If you have ds modules, were they upgraded properly with the 3.2.99 load before going to 4.2.12. The modules wont work correctly otherwise. Is this a ip500? ACS IPO-I