ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
i have asked this question a few times and tell the user just tranfer to a group on the other switch.. tried and tested the parking over SCN.. just would not have it
I have created Meet conference rooms as park zones that can be used across remote sites, but you have to be care ful because 2 outside callers can accidently be put into the same conference, plus there is no indicators to see if someone is waiting in the zone. Outside of that, good luck. 4.2 will be released within the month which does support parking across remote sites. I would wait for that.
I thought it too
I could not find it also in the docs
ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
I am wondering if you can create a shortcode in the unit you want to send to the park zone
#101 (assuming park zone 101 and no user with that number)
101
line (IP line to the main site and also the target unit for parking)
and another shortcode in the target unit
101
101
park call
then it might be parked on the remote site and you can pick it up from there but you probably won't get it back from there.
I would love to try it but I don't have the hardware at hand right now to test
With softconsole you can park a call for a busy user
When that user stops calling the call will ring again
This only work localy
This did not work for a remote site
This is with 4.2
So i am pretty sure that parking across scn does not work
ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
Well,the results are in, I could not park and unpark across the network. I tried using several methods, but none would work. I called back tech support to let them know their sources are incorrect. There may be another possibility to make parking work over scn, but I'm not saying another word about it until I test it my self.
The problem is that the call is parked localy
There is no way to get it parked on the other site unfortunaly
It would be a great solution with softconsole and a centralised receptionist
ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
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