Cannot be heard on int. calls, OK on ext. calls

[edbisw]

I've got a VoIP phone in IP Office 4.1(12) which works fine when someone outside of the office calls it, or the person calls out to some external number. Both can hear each other just fine.

However, when calling internal ext's or huntgroups, the person on the other end cannot hear the person talking. But the person on the phone in question, can hear the person saying "Hello? Hello?"

Anyway, I've checked the ext., the internal call route, etc. all seems OK there. Rebooted the switch and the server, too.

I'm not sure what to do next to fix this. Thought of replacing the phone or recreating the user's ext.

But I did capture this when it did not work. Not sure if this sheds some insight:

10669538mS CD: CALL: 276.40233.0 BState=Ringing Cut=1 Music=2.0 Aend="frontdesk 1(7935)" (0.0) Bend="Cust Ser BMW(1102)" [] (0.0) CalledNum=1102 (Cust Ser BMW) CallingNum=7935 (frontdesk 1) Internal=1 Time=9657 AState=Ringing
910669538mS CMTARGET: 276.40233.0 9124 frontdesk 1.0: PrimeForHGTarget: Cust Ser BMW setorig=0 recall=0 resetExtnVars 1
910669539mS CMTARGET: 276.40233.0 9124 frontdesk 1.0: AddHGTarget Cust Ser BMW (depth=0) allowq=0 type=CMNTypeDefault
910669539mS CMTARGET: 276.40233.0 9124 frontdesk 1.0: AddHGTargetRingGroup Cust Ser BMW ring_attempt_count 0
910669540mS CMTARGET: 276.40233.0 9124 frontdesk 1.0: ADD USER: BMW 1 depth=1 disallow_cw=1 dnd=0 real_call=1 type(CMNTypeDefault) incl(0x0) excpt(0x3c), allow_redir(1) remote=00000000
910669540mS CMTARGET: 276.40233.0 9124 frontdesk 1.0: Cust Ser BMW: Not using 7931: Non Tapi User not logged in And FwdU Off
910669540mS CMTARGET: 276.40233.0 9124 frontdesk 1.0: OV visable. VM NOT visable:Timer running
910669541mS CMTARGET: 276.40233.0 9124 frontdesk 1.0: FindNextInServiceHgInHgIncludedList: Resolved No Alternative!
910669541mS CMTARGET: 276.40233.0 9124 frontdesk 1.0: ADD HG Cust Ser BMW Complete search - no targets found

Let me know.

-Ed

 

[gknight1]

first off, its never i good idea to have spaces in a hunt group name.

second, more than likely its a routing problem. do you have the proper ip routes?

 

[jamie77]

It sounds lik the routes from the IPO are fine because external calls are fine.

This sounds like direct media routing between IP Phones.

Check what gateway the phones are using (I always set this as the IPO) and check the routes on that piece of kit.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!

 

[edbisw]

... And the gateway is... where? I have most server settings pointing back to the computer itself in IPO Manager.

I did remove the spaces from the names for the huntgroups and am resetting the phone switch again...

-Ed

 

[jamie77]

ok, lets start form the beginning.

Are you using IP phones at either or both sites???

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!

 

[SuperJenks]

If you have ds modules, were they upgraded properly with the 3.2.99 load before going to 4.2.12. The modules wont work correctly otherwise. Is this a ip500?

ACS IPO-I

 

[amriddle01]

Uncheck the Allow Direct media path until you get the routing sorted...sounds like a classic case to me!

ACS - IP Office Implement

 

[edbisw]

Yes, they are both VoIP phones on either side. And it continues to happen after removing the spaces from the huntgroups they are dialing.

And unchecking "Allow direct media path" ... where is that at?

-Ed

 

[jamie77]

this will be down to IP Routes. What you need to find out is what Default Gateway the IP Phones are programmed to use. then check the IP Routing on that device. I bet IP routea are fine on the system as call setup happens and then when the phones talk to each other directly you have 1 way IP traffic.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!

 

[Bas1234]

Make sure you've selected H450 support in for the VOIP extensions.

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It works! Now if only I could remember what I did...
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