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1 PRI with DID's. The ACD is a DID number. If I forward the ACD to voicemail (7000 in my case) it works fine from the outside. I'm guessing the issue is related to NCOS. I have no idea how to set NCOS on an ACD. Thanks again! -A

Pros, I have an ACD number that is forwarded to a cell phone. When I dial the number internally, it forwards just fine. When I dial the number externally, I get a pause then a fast busy. I assume there is a permissions problem. Thanks in advance for your suggestions! -A MEM AVAIL: (U/P)...

Thanks for the response. I have cfxa on and still no go. OTM has a field for External Call Forward no Answer but when I add 403 or put in the external number it does not "take". That is, after I enter it and click ok, if I go back to the form it is gone. I have ran into this before with OTM...

OK. The ACD trick works. I made an ACD at dn 403 which night ring forwards to the cell phone just fine. I am trying to do this with lets say dn 336 However, when I change my HUNT TO and CALL Forward NA to 403, after 4 rings there is a "stutter ring" and the 336 dn just keeps ringing. Doing...

Instead of rolling to VM, I would like the forward no answer to go to a cell phone. I *could* build a dummy ACD with the night ring set to the external number I think, but I am just wondering if there is an easier way to do this? TIA! -A

Well, OTM says Exclusive hold is denied. I went into the console and printed out the station and I cannot find XHA or XHD in the CLS section. I tried doing a CHG and adding XHD to the CLS but I get a SCH0341 (Unable to match input field with stored mnemonics.) I guess I negeleted to mention...

I just got this email from one of my users. Any ideas? My line is 226. Greg's line is 713. When I put a call on hold, Greg can pick it up. When Greg puts a call on hold I cannot pick it up. Is this as simple as a setting? We would like it so that we could pick up each others lines when we...

Scott: That works perfectly. John: I like your solution because I don't have to burn a DID. However, It doesn't seem to work here. I have SFA and I have added the cell number to the mailbox DN. When the cell phone kicks back to the original DN, I get a (Just a normal busy, not a reorder or...

Interesting question: Option 11C, Call Pilot, Succession 1000M. I would like to have my user's cell phones forward to their call pilot voice mail instead of their cell phone voice mail, thus giving them a unified mailbox. OK. So typically, I can set the cell phones to forward to the DID...

Does anyone know of a good in-person Meridian 11c Trainer in North America (Or lower Canada)? I am getting pretty good with basic adds,moves,changes but I would like to know more about call routing, BARS, PRI configuration, etc. Thanks! -Aaron

Quick question....I have an analog polycom conference unit that I would like to use. Problem: I am at a remote IP only site. (Bunch of i2004 sets Succession 1000M Server) Do they make an adapter that would let me use my analog polycom on my IP link? Thanks as always!! -A

As always, thanks for the excellent information guys!! -Aaron

Folks: Is it possible to change a call forward status or number remotely (End user change) ? For example, an exec sets his fwd button. Calls are then forwarded to his cell phone. But later he changes his mind. Is there is a way for him to turn off or change the fwd number remotely? I think the...

McGruff: You nailed it. It was in the call pilot server. For some reason she was set to another extension. Thanks very much -Aaron

Hello. I have an Option 11 switch with a Call Pilot server and we are running OTM. My problem is this: I have a user. Let's say his last name is Williams and his ext is 385. When using the dial-by-name feature, I dial 9(W)-4(i) and the dial by name correctly reads off his name and then says...

OK. I've been playing with the MCR feature. Pretty neat. My next question is this: We have a help desk. I'm wanting the MCR feature so each person has a private extension, while having a common number. Here is the rub. If there is one person manning the help desk and they are on a call that...

This may be an elementary question, but here goes. I have 3 phones on my Option11c cabinet that share an extension. (2) Digital Sets and a Cordless Analog set. My problem is this: The cordless can pickup in the middle of a call and join in or listen in. Also, if the analog is in use and I...

Yes, external seems to work just fine. But Internal is no-go. Thanks in advance! -Aaron

Guys and Gals, I am having some trouble collecting internal call detail reporting records. I have CLS=ICDA set for 2 extensions I am testing this on. Am I missing something else? Thanks Much -Aaron

Yes, I'd love to see an Example. I haven't done much with the call routing level of Nortel. Most of my experience is on the Inter-Tel platform. Thanks much for your Help John! -Aaron