Internal Call Detail Reporting

[JavaGeek2]

Guys and Gals,

I am having some trouble collecting internal call detail reporting records.

I have CLS=ICDA set for 2 extensions I am testing this on.

Am I missing something else?

Thanks Much

-Aaron

 

[johnpoole]

ld 21 prt cdr, might be an internal prompt in that. i assume your getting external?

john poole
bellsouth business
columbia,sc

 

[JavaGeek2]

Yes, external seems to work just fine. But Internal is no-go. Thanks in advance!
-Aaron

 

[johnpoole]

i'll look at that in my switch, if there is not a prompt in cdr, nortel hid it somewhere..icda is all i add to pick up internal cdr

john poole
bellsouth business
columbia,sc

 

[StanleySteamer]

Are you checking the raw CDR or at reports in a third party CDR system?
It might be that your CDR software is not setup to process the internal call records or maybe ignores them.

Like John says, I don't think there is anything other than icda in the cls required.
Steamer

 

[johnpoole]

that's a good point, when a person has cdr problems, i assume they have bypassed 3rd party software loads. i sorta trust raw data. i have my cdr half tapped so the cdr i am sending to a 3rd party is also buffered on a remote drive..

john poole
bellsouth business
columbia,sc