Search results for query: *

Billcorv, Thank you for your replay. Now I need to proof to the customer that the document is incorrect . But How? Regards, aasatekin.

Billcorv, Thank you for your replay. Now I need to proof to the customer that the document is incorrect . Regards, aasatekin.

Hi, Testing module power supply, (Document Number NN4321-310, page 337 Testing Module Power Supply, step 4) Document says:? 4 Set the power supply to OFF. Wait until the red column LED lights, then unseat the power supply. • The red column LED should remain lit. • The system terminal...

it is not easy, there is a long way that you need to follow step-by-step as below. You can find it at Symposium, M1/Succession 1000, and Voice Processing Guide - 297-2183-909 Regards, aasatekin 1 Getting started 11 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

Every thing on the the M-1 side that you have done is correct. You may try from Quintum side, if Quintum take the lines to busy state when internet is down, then it will work. Regards, aasatekin

The book says, Time and date of fault The system identifies the time that faults are detected. When a diagnostic message is output, a timestamp is output within 15 minutes. The format is: TIMxxx hh:mm dd/mm/yy CPU x Where: xxx is the system ID The time, date, and system ID are set in LD 2. I...

just try to music before give ivr as below, GIVE MUSIC theMusic_rt wait 1 -----> /*it needs a short break before next command*/ GIVE IVR theIVR WITH Treatment ivr1084_gv wait 20 GIVE IVR theIVR WITH Treatment ivr1084_gv Regards, aasatekin

You can find the field DNOutExtCallHoldTime in iAgentPerformanceStat, dAgentPerformanceStat, mAgentPerformanceStat and wAgentPerformanceStat statistics group. If the field is not shown in a standard report you can create new report template and put the field on it. DNOutExtCallHoldTime...

We had same problem. 1.Be sure CallPilot ports on Meridian side have AST=YES and IAPG=1 2.Be sure channel numbers match in CallPilot Configuration wizard and CCMS phoneset and voice ports. 3.Let CCMS take control the access ports. To do that, accuire the TNs first, then restart CallPilot...

I defined short call threshold for skillsets. Also there are activity codes for agents. Questions: 1. If agent input an activity code and disconnect the call before short call threshold, does the ccms peg activity code for this call? 2. If agent does not input activity code and disconnect the...

You can make the scripting below then you can get the collected digits from historical reports, call-by-call report. it is not much useful but this way easy setup. HDX or IVR is professional solution. OPEN VOICE SESSION PLAY PROMPT pls_dial_fax_nmbr_vs COLLECT <max_num_of_digits> DIGITS INTO...

hi ecarley, I use OTM 2.2 and Application Builder at the same PC. I wrote this message at the same PC too. I just tried one more time, I have no problem. You can try that, -ping callpilot server from your laptop -uninstall application builder and re-instal it from PEP CD. Do not use Install CD...

As I know, MICS can do MCDN SL1 protocol, if QSIG is possible on MICS side, still it is better to use MCDN. aasatekin

Hi Jamie2 I put summary task list from NTP 553-3001-201, below. You can also find step by step procedure in this NTP starting at page 354. And, you can find all detail information in this document about PRI for OPT81C. summary of the tasks PRI2 implementation: 1 LD 17 — Adding a PRI card 2 LD...

Hello jrmeridian, You need; at least 1 digital line card $800 5 digital line licence (but you have to buy at least 8)$500 5 M3905 (or you can buy M3903 is cheaper) 5*400=$2000 5 ACD agent licence 1000 $ Total cost minimum $4000 This cost for Basic ACD system(L1:Business Services...

Hi, You can view the files using the BCM50 Log Browser. For more information, see “Managing BCM50 Logs,” on page 315 of BCM50 Administration Guide. You can find the document inside the BCM50. If you are using the BCM50 Element Manager(recommended), the Log Browser prompts you to extract the...

Magpye, Thank you very much. It is working perfect. aasatekin

Thank you. Just one more question to be sure, when I create a new application in the application builder, it comes only Begin-start box. In this situation I can define and add voice items. Do I need to put any other box to the application as Menu, Thru-dial, Announcement etc., or should I leave...

You can log on using windows administrator account and you can change Ngensys password, then you logout and login again using Ngensys account.

In the event of threatening or abusive calls, an agent can note the trunk access code and trunk member number shown on the display. The agent presses the Emergency (EMR) key, establishing a no-hold conference with the supervisor (if one is assigned).