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This was working for 10 years and then suddenly stopped.

I have a 2250 with EES programmed on key 9. I have replaced the 2250, out'd and rebuilt even changed the dlc and still not working. Any suggestions? thanks,

chances are the table is already built so you would do a change instead of new. To see if it already exist use ld 21 to prt clid

I have a script that is currently activated, but would like to log the CLID of every call that hits that script. Could I use the following statement: IF (CLID = @) THEN Route 7724 END IF Then where would I retrieve the CLID's from? Thanks.

They term to the Strata Dialer for the agent talk path. CLID is being passed from the LEC to the PBX, but it is from the PBX to the Strata Dialer that the CLID is not being passed.

...NO DSEL VCE PTYP DTT AUTO NO DNIS NO ICOG IAO SRCH LIN TRMB YES STEP ACOD 7474 TARG 01 CLEN 1 BILN NO OABS INST IDC NO DCNO 0 * NDNO 0 DEXT NO ANTK SIGO STD STYP SDAT TIMR ICF 512 OGF 512 EOD 4096 DSI 34944 NRD 10112 DDL 70 ODT 4096...

change CLS to HTD and FND

I am working on CCM 6.0 and the customer if complaining about a 3 second or 2 ring call delay to ACD phones. Any suggestions to make if less. Have tried to adjust force delay timer in contact center and does not change.

Are the extensions CDP'd from the Nortel? If not they need to be because the Nortel will not know where to send the call to.

I agree with Dasheen. I have changed out a dozen, but it could also be the MSC which I have seen cause the same issue.

Also looking at your programming I would strongly suggest that you use a group hunt instead of using hunt or FDN. When using FDN and you have a bad port the system will not bypass it. If you build it as a hunt group you can add and remove ports with out affecting the group.

Because the Cisco is not smart enough to bypass that trunk. Iwontremember had the best solution. We were in the area before, but did not select the advanced tab. Now we have the channel out of service and it will give us an opportunity to troubleshoot tonight. Thank everyone for the help.

I logged into my cm/service parameters configuration and selected my active server, but do not see channel maintenance. I am on release 4.1

It is a PRI 23 b-channels and 1 d-channel.

I have a PRI between my Nortel PBX and Call Manager 4.1. We have identified a problem with channel 23 on the Call Manager side. Is there a way to busy out the channel on the Call Manger side so that no one tries to access it? Thanks.

SecureCRT is an execellent applications. Support TAPI, RLogin, SSH1 and 2, Telnet and serial.

I am also seeing PRI227 DCH: 27 DATA: 0000000E and PRI227 DCH: 27 DATA: 00000007 messages. I know it means Null state for the DCH, but not sure what messages 7 and E are.

That's what you would think. But I handle the CM and PBX Voice portion and we have not changed anything.

...0 DNUM 9 PORT 3 DES CISCO USR PRI DCHL 27 OTBF 32 PARM RS422 DTE DRAT 64KC CLOK EXT IFC D100 SIDE USR CNEG 1 RLS ID ** RCAP ND2 MBGA NO OVLR NO OVLS NO T200 3 T203 10 N200 3 N201 260 K 7 any help would be greatly appreciated.

What version of TM are you using? Also are you collecting CDR and or traffic via IP?