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  1. anisbet2171

    DECT R2 term issue

    You can download various DECT R2 manuals and software from here: http://tinyurl.com/DECT-R2
  2. anisbet2171

    Tone-On-Hold

    Try the following: "change system-parameters country-options" Go to page 4 and enter the following settings, Tone Name Cadence Tone Step (Frequency/Level) hold 1: silence Duration(msec): 100 2: 404/-11.0 Duration(msec): 50...
  3. anisbet2171

    G3 CSI PROLOGIX V11 WANT POWER UP

    It's very easy to plug the TDM bus cable in the wrong pins. I would remove the cable and plug it in very carefully, possibly with a torch.
  4. anisbet2171

    Connecting Two G3-6Si Together with ISDN Trunking

    The cable between the 2 should be an ISDN cross-over lead. Also one of the DS1's should be configured as network.
  5. anisbet2171

    Definity ACD

    Have a look at this document. It provides a good overall picture of Avaya terminology and it's workings. http://tinyurl.com/br7n6
  6. anisbet2171

    Can not Transfer Wav Files to VAL

    Announcement names can't have any spaces in them. This applies to the Definity programming and the file name.
  7. anisbet2171

    Can not Transfer Wav Files to VAL

    Whenever I am adding any new announcement to a VAL board, I create it on the Definity first (change announcements), record a test message through a phone, then upload the WAV file. Works for me.
  8. anisbet2171

    agent logging off

    Disconnecting their headset will automatically log them off. So will unplugging the Callmaster.
  9. anisbet2171

    Call Work Codes

    Make sure Call work codes have been set up in the data storage allocation. From the MainMenu on the CMS, select System Setup, then Data Storage allocation.
  10. anisbet2171

    Telnet to S8700 Service Port

    Display your login and see if you have shell access.
  11. anisbet2171

    Command to check for DSA port on a G3 R10

    Sorry, I meant to type TN799C!
  12. anisbet2171

    Command to check for DSA port on a G3 R10

    Make sure the C-LAN board is a TN799D. Anything less won't allow DSA access.
  13. anisbet2171

    Power Failure time log file

    On the S8700 Maintenance Web Pages you could look at the View Restart Causes. Another area to investigate would be the fact that the S8700 is constantly writing to certain log files. You could look for a gap in these files. This would indicate a power failure/power down. View System Logs and...
  14. anisbet2171

    Recording Announcements via conference

    Give them a barrier code for remote access with a COR that has console permissions. They would then dial the remote access number and then their barrier code. From here on they have access as if they are part of the switch. They would then be able to enter the Announcement Access Code and the...
  15. anisbet2171

    Clock synchronization

    If your G3r, Si or Prologix is running fast/slow, then it is an option. As long as your site isn't open 24 hours then you should be able to find a time when there will be no activity. We have had to live with set time for may years. It may not be pretty, but it works!
  16. anisbet2171

    Intuity Lan integration and Sending calling info

    Have you set your C-LAN to act as the Packet Interface? On page 2 of the system-parameters maintenance form, there is a field at the bottom you need to fill in. Some thing like this: Packet Intf1? y Packet Intf2? y Bus Bridge: 01A07 Inter-Board Link Timeslots Pt0: 6 Pt1: 1 Pt2: 1
  17. anisbet2171

    Clock synchronization

    If you use Avaya Site Administration, you can schedule your G3r to sync from your PC.
  18. anisbet2171

    ISDN BRI Denial

    You might have to change the ITC BCIE setting on your route pattern to bothept.
  19. anisbet2171

    trasferring calls

    On page 1 of your trunk group form, change Disconnect Supervision to - In? y Out? y. Be aware that the Definity no longer has any control of the call and if the trunk locks up, call charges will still be incurred
  20. anisbet2171

    CLAN problem

    Is the Definity seeing the MAC address of the board? Status the relevant link, the line that says "Physical Address:" is the MAC address. It's always worthwhile doing a busy board XXYY, reset board XXYY and release board XXYY. Cures many Definity ailments!

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