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I had a similar issue with a switch at a remote site in the US, only way I could do it was via the 6160 IQ programming and forwarding the number to a blank message then dropping the call. I spoke to 2 different vendors about this, and via the IQ was the only way, even the Telco couldn't do...

I have success at last!! Came into the office this morning determined to get onto the kit and did, 1st time! I must have been putting something in wrong somewhere as can now access the system via lan2 on 10.10.11.1. Thanks all for your help and guides. Unfortunately I may be back with some...

Thanks for the pointers there Firebird, will be swatting up on that info! 3Sixty, based near Oxford St. CurlyCord - already suggested a training session, but as usual, no budget! So... I've got the IP of the system now, found it on the back of a piece of paper in the comms room! its set to a...

Hi guys, I've just started a new contract, taken over from a guy who didn't know much/anything about the kit onsite and hasn't taken the time to document anything at all about IP addresses logins etc. I'm used to dealing with Mitel/Cisco/Avaya kit, so wondering what is the best way to login...

unfortunately it traditional ACD. So looks like CCM interactive is my only option other than him remembering to logout! (BTW he is the Team Leader...)

I've got a guy that sometimes works from home and has a TW set setup for ACD. He keeps leaving himself logged into the handset but forgetting to logout, comes into the office then can't login to his office handset. Are there any ways to log his agent out via the 3300 or CCM remotely without...

I've become something of a TF expert as we had some major TF coming out of one of our switches this year. What I had found was some mailboxes had the default or an easy to guess passcode and the hackers had put the dlist on the voicemail mailbox. What they were doing then was dialing that...

Thanks for the replies on this one guys. I've been trying to sell Nupoint to my managers for a while now as it doesn't just solve one issue we have, it would solve countless others, but as it costs money I can't see this happening anytime too soon. As for DBN and adding extra mailboxes for...

I've got 6 3300s all IP trunked on ver 4 SP3, and I want to implement a true 1 number solution, and have calls come into 1 site where callers can use the dial by name feature to reach any user on the 6 sites. Problem is we have 2 sites with 3 digits, the others are on 4 and we don't have a...

You could use Path Interflow. Program Mailboxes upload a greeting in the Path Interflow Dialing Assignment under Digit 1 redirection Digits put in that mailbox number. In the ACD paths setup, after a RAD message asking the dialler to press 1, have the interflow number set as that Path dialling...

What I've done for Rec a call is enabled VM to email and delete the message after sending. This way saves on 3300 space with is a premium compared to Exchange space, obvious limits then are the size of attachment you allow your exchange users to receive.

Thanks bobcheese, just worked through it now, believe i've kept the most senior person in our company (Receptionist) very happy! Thanks for the suggestion.

Sorry, thought I'd mentioned this. The receptionists handset is an ACD set.

Our receptionist has been asked by the powers above to take all his incoming DDI calls to vet them, then transfer if he wants to talk to them. But he want's all internal calls to come directly to him, and also, when he dials out, wants his DDI to show. Kit: 3300 rel9 UR3, She has a 5224 with...

The only Personal Contact that you can see is by exporting the voice mailbox configuration form. that will show you what users have setup as the operator extension on their VM, nothing else. I've got the same issue, believe some users have got random numbers/long distance programmed in their...

I've had to use IQ to do this, and routing the calls based on their ANI to either our AA, or to a list that just drops the call. We had an issue previously with skype callers and had to block as it was blocking our PRI's

Hey all, Planning on upgrading all our 3300's from UR9 to 4.1, and know that I will also need to upgrade Enterprise Manager to the latest version so it can see the 3300's, currently on 5.0.2.5. I'm also virtualising everything i can find!! But we are running everything in Hyper V, and most of...

Have you also checked the COS of the ports and the Hunt group the ports are in? Make sure the H/g is terminal, can't remember off hand what the COS is should be set to. Also, could be the scheduling conditions on the IQ, if its set to time of day, the conditions it follows to transfer to a...

Hey Guys, Thanks for your responses, new RAD successfully created!

I'm basically trying to mimic the current setup we have for Recordings in a ACD path, the guy that setup these recording has left, and I'm not quite sure how he programmed it! At the moment, in one path the number 3723 has a recording that tells callers agents are busy etc. I'm trying to...