We have a customer that is using CCM 5.4 (5.4.04178.1)and IQ 5.4.04168.2(Miaudio 6.0.0.28)
Pabx is Mxe 3300 R8.0.10.7
Setup
-They have a number of indial numbers which have been allocated to different customers
-When a call comes in on one of these indials , eg for customer1
The Mitel reroutes it to an IQ message port and IQ does a DNIS lookup and if a match is found will
Play a message saying thanks for calling customer1 , then do a blind transfer to an ACD path for delivery
Some of the Indial numbers also play a different message depending apon day of week and time of day
Intermittantly they are having issues with the call not being delivered to an agent .
I have checked the messageengine logs
I am seeing quite a few of these messages
CallID 124 Transfered has failed - Error:[1215]! (MiTAIEngine - TransferCallback)
Can you advise what this means ?
Can I increase the logging level to provide more details in the log file.
Pabx is Mxe 3300 R8.0.10.7
Setup
-They have a number of indial numbers which have been allocated to different customers
-When a call comes in on one of these indials , eg for customer1
The Mitel reroutes it to an IQ message port and IQ does a DNIS lookup and if a match is found will
Play a message saying thanks for calling customer1 , then do a blind transfer to an ACD path for delivery
Some of the Indial numbers also play a different message depending apon day of week and time of day
Intermittantly they are having issues with the call not being delivered to an agent .
I have checked the messageengine logs
I am seeing quite a few of these messages
CallID 124 Transfered has failed - Error:[1215]! (MiTAIEngine - TransferCallback)
Can you advise what this means ?
Can I increase the logging level to provide more details in the log file.