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  1. Cti4all

    Can I build multiple CTI links for 1 TSAPI link in AES?

    No. What would you gain?
  2. Cti4all

    API-A question CM 4.x connected to AES release 6

    Verint recording, not Avaya branded ACR? ACR is Avaya Call Recorder which is made by Verint for Avaya. It is a trusted app, but I dont think that is the limiting factor... With CM5, IP_API_A became "optional". If DMCC has a DMCC_DMC license on the AES license, API_A is not requested from CM. If...
  3. Cti4all

    Licence transfer on Avaya

    On older (RFA) licensed systems (CM5.x and earlier), Avaya services handles license moves and charges what would likely amount to something close to the price you would pay for three RTUs. On newer systems, PLDS allows entitlements to be moved more readily, but requires the seller (distributor...
  4. Cti4all

    has any one setup a skype gateway

    Also check out Dev Connect application notes on the integrations. The capabilities are being updated regularly, with TLS/SRTP nearing market-ready state.
  5. Cti4all

    Problems with CMM on System Platform V6

    In System Platform, you have to enable messaging, then you will see a link in the Admin menu. Make sure your license includes RTU for messaging.
  6. Cti4all

    Tllink AES

    Why would you need to? TSAPI will handle requests for up to 8 clients on the same device and use a single association with CM over a single switch connection with a pool of up to 7 CLAN (any more is overkill as 7 will generally handle more traffic than CM is supported for). TLinks enable you...
  7. Cti4all

    Single warning tone with Service Observing

    No
  8. Cti4all

    What does the IPSI board do?

    IPSI communicates with the CM central processor (S8800/8500 etc.) sever that it is associated with. CM communicates with multiple IPSI over the IP network. CM is basically the hub in a multiple Port Network config and all IPSI talk tot he central hub in order to talk to each other. When a call...
  9. Cti4all

    Timeslot usage

    H.248 gateways have half the timeslots of a G650. Call Recording can be configured in a number of ways. If using Service Observation to add ports to calls, use the Service Observe No-Talk FAC, the others reserve a slot in case the supervisor needs to jump into a call. With No-Talk, no TS is...
  10. Cti4all

    AES TSAPI Licenses

    I can help with Nice and Witness, unsure about other recording apps. First, the guidelines were written to help because it is not as simple as you might hope. The fact is, in the hands of less skilled folks, what might seem clear to many could easily be twisted into a demand for free license due...
  11. Cti4all

    Agent hearing beep on calls

    Do you have Service Observe Warning Tones enabled? Are your supervisors observing calls for training or quality?
  12. Cti4all

    AES Server Problem

    It is OS, not AES that controls the NIC settings, and auto-negotiate is generally a problem for CLAN connections. Consult your OS documentation.
  13. Cti4all

    MAPD Measurements

    Login to MAPD board and review the Status screens. Default will show messages To/From Definity in 30 min rolling summary. Counter can be reset to different intervals. The last MAPD release with R8 CVLAN has some more detailed message count utilities but requires Avaya support as it requires...
  14. Cti4all

    AES Redundancy

    There is very limited support for redundancy. Nice/Witness are not yet using 4.1 AES clients, so they do not yet have the ability to admin a backup server in the client. AES 5.0 will introduce a more complete failover. Until then, a backup server is just a spare, sitting on the net, waiting...
  15. Cti4all

    ASAI sample code

    Use the SDKs, all have sample code. All are available for download from dev connect, TSAPI costs some $$$.
  16. Cti4all

    AVAYA AES Adding lots of extensions??

    Unfortunately, there is no bulk admin option as in CT. If you have a CT lying around, you could use bulk admin to export your CT SDB (to get proper format), add all of the devices in Excel, save to CSV, then import into AES. AES has the ability to import CSV for migrations, but not a bulk admin...
  17. Cti4all

    CTI/PBX HELP!!! Losing device monitors on only a few devices.

    Taking a phone out of service (including unplugging it at the WS) can do this, the next maint cycle on CM will clean up any monitors on oos stations. TSAPI will send an abort message to the app. Just need the app to keep track of the handle ID for each monitor, then retry monitor until successful.
  18. Cti4all

    IC / OA Migration

    IC uses the same client with AES that it used with MAPD. so you should be good as long as you setup MAPD CVLAN links properly, and reconfig the link on IC TS.
  19. Cti4all

    IC / OA Migration

    You will need CVLAN on AES to use IC/OA. IC is not capable of using TSAPI which is equivalent to old Avaya CT.
  20. Cti4all

    Pre-recorded Agent Greetings?

    Have heard of a custom solution Avaya CSI did for some customers using IVRs. The calls would queue to agents, the IVR program would monitor the agent station and conference on an IVR port, play an announcement based on who the agent is and which VDN queued the call, then dropped the IVR and the...

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