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I have a Customer that we sold a MICS w 4.1 and PRI as well as a NAM-8 Norstar Voice Mail 4.0.04C Feature 984 shows inactive fature All of the other Fcodes work. DOes anyone know WHY this would be? [center]D. McCall Norstarpro [b][COLOR=red]~~ Please mark this post helpful - If it indeed...

The Programming interface IS Web Based using your Browser (Either Internet Explorer or Netscape) Before you can program anything within the Class of Service tables, you must first make sure the Call Pilot can talk to the network. The default IP address for the Call Pilot is: 192.168.110.10. You...

At the Auto Attendant Greeting - Press * * Mailbox # & password all as one string. Or, your operator can transfer you to your voice mail box.. At your personal greeting press * * Mailbox # & password all as one string. Hop that helps! D. McCall Norstarpro ~~ Please mark this post helpful, if...

We are experiencing a problem at one of our customer locations and I know that you techies are superb at what you do. Problem: Has anybody ever heard of a problem where SMDR records on outgoing calls on a Norstar (MICS 5.0 with SMDR 6) are not generated. We have verified the SMDR settings...

For RSI Evaluation software, go to: http://www.telecost.com When you call, ask for Victor McKean. D. McCall Norstarpro ~~ Please mark this post helpful, if it indeed was helpful ~~

Yes, you can have a DID directed to the RAD. You simply program the target line associated with the DID number into the RAD. Works every time. If DID is not available, you can always dedicate a line, not in the inbound hunt group, to be answered by the RAD. Dave McCall Norstarpro

Nortel isn't going away Curly. They still retain 74% of the N. American marketshare in the Key System market. Rich: Click HERE: [http://www.optiontelecom.com/tech_support/sw_version.htm]to go to the helpful document you need in order to determine your software version. There are also some great...

You cannot get into the RAD through the AA. The system will only recognize the ringing line that is programmed to the RAD. Also, you cannot get into the RAD by dialing the extension number internally. These are all security safeguards. Dave McCall Norstarpro

Any of you who have used the Norstar Call Pilot or have had any feedback... What are your thoughts on the Call Pilot? Dave McCall Norstarpro

That actually sounds as if the M7324 Console phone is defective. I would try replacing that phone before doing too much troubleshooting elsewhere. D McCall Norstar Customer Care Dave McCall Norstarpro

Thanks for the tip. However, that has already been tried, with no resolution. Any other ideas??? I'm in a pinch with nowhere to go! Thanks in advance! Dave McCall Norstarpro

Hi everyone. I have a client who has the Following setup: NA MICS 5.0 WI 6.06 (1) PRI - 23B & 1D NI-2 Protocol (matched by the carrier) Framing: ESF Line coding: B8ZS Received digits: 4 Each morning when he arrives at the office, He finds that he cannot process outbound calls. Inbound...

Log into your voice mail box under the feature 981 then press Admin or the number 8 press 2 then press choose and choose the ALT then the system will prompt you to record the greeting. then this will save your prime greeting and play the ALT greeting. I hope this helps. Norstargirl Dave...

Scenario: Client has a MICS 5.0 (recently upgraded from 4.0) with a Fractional PRI. They have 15 provisioned channels. Client also has a NAM 4.0 - 8 channel fiber. I am able to receive calls on all DID numbers with NO problem. All target lines are working perfectly on inbound calls. I DO NOT...

Dmac, You could assign (in "line assignment") the Target Line for the DID number to "appear and ring" on the operators extension. That will allow the operator to intercept the call prior to the call rolling to the voice mail. Hope this was a helful post! Dave McCall...

Two things... (1) The most simple way to move extensions, is to move the cross-connects in the telephone closet. Before doing this make sure that "set relocation" is set to NO. (2) Or you could put the phones back in their original location, turn ON "set relocation" move...

Way to go PHONETOOL!!! I am glad you found a good use for OUR Technical Support documents at optiontelecom.com!!! Dave McCall Norstarpro

Scott, To turn on the Music on hold and enable backgroun music, try this link for step by step instructions: http://www.optiontelecom.com/Tech_Support/ICS_enb_moh.htm Hope that helps... Dave McCall Norstarpro

The voice mail is designed to route calls either way, either by a CCR option or by entering an extension number. I am not aware of any way to dis-allow extension transferring.... Sorry Dave McCall Norstarpro

Are you talking about incoming calls or calls that are transferred?? Dave McCall Norstarpro