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You can set the DHCP Option 125 on the default VLAN with the magic Mitel string to give the phones the VLAN and the config server. This is only handed out to the Mitel phones that request option 125. You will need to generate this magic string though using the Mitel DHCP application (separate...

To get past this issue, I had to go into Azure AD and remove the enterprise application for Mitel Assitant. Then re-add Mitel Assistant from MS Teams and do the org grant of permissions. That seemed to work. Although, when the end user MS Teams did prompt me to login, it was always...

It could be an option to manually install MiCollab PC Client via the MiCollab URL directly (https://server_name/ucs/dl/micollab_pc.msi), after accepting EULA, then you can double-click on the Mitel logo and manually enter the server, username and password of the user. Use of the deployment...

@techymitel did you have any issues granting permissions? I'm trying to give permissions in Mitel Assistant but just keeps on looping saying its unsuccessful then asks to give permissions again. I've also went in to Teams admin and also in Azure AD and granted permissions for the...

The SIP Adaptation script that techymitel referenced fixed it for me. I had a requirement a few months back to have a listen only mode via MiCollab softphone to agents and it worked like a charm. You can even do that script live with no downtime. Follow the guide for it though, as its a bit...

Just updating here as I got it working. I ended up putting a ticket in with Mitel. Of course it was something easy...but anyway. This ACD agent when logging in was set to Make Busy in ACD (via COS setting). Apparently if in Make Busy sate, this affects Ring Group calls too. I did not know that...

Hi, This is all running on latest MiVB, MiCollab MBG software. MiCC is I believe 9.3.3. I'm having a strange issue that wanted to throw out there in case someone ran across this. I have a call center using MiCC and MiCollab softphones for the ACD agents. Calls come inbound via SIP Trunks and hit...

Just reporting back that @kwbMitel , that was indeed the fix. I originally set it up as an overflow, but followed your FAQ and worked great when using the ACD and interflowing. Thanks very much!

Ah thanks! I didnt setup the ACD path exactly like that. I will give it a try tomorrow. Appreciate the response!

Hi, This is a relatively simple concept, that for the life of me, I cannot get to work. I have a SIP Trunk DID targeted to a Trusted DN1996 for routing purposes. I'm using this for different routing via the Night Service button for a few tenants on the same system. Day/Night1 - Calls: This...

Wonder if they changed the behaviour at some point. I was trying to park a call via the Call Park <DN> key that I setup - to park it to a trusted DN that I setup specifically for that, and it won't even park the call. Non-agents can park calls just fine like this, but agents can't. I do...

Hi, I was under the impression that an ACD agent would be able to park a call for another user (non-agent) if the call needs it. Is there no way to do this as an ACD agent? Also, for Paging. Linked to the same idea, that they could park a call for someone, then page an existing page group. Are...

Yes. I second Lundah. Call2Teams is your best bet in this case and works well.

Are you still in need of this? I can give you the info that I have on upgrading those handsets. I work with 8440's a lot.

To report on DNIS in MiCC reports, you need to have the DID number entered in the 'reporting number' field. It's a bit misleading as the phone number field is not the field that is being reported on. Hope this helps.

Good luck in your retirement KWB! Thanks for all your help! Enjoy your retirement my fellow canadian :)[bigsmile]

Hi, I'm having an issue trying to register a KX-NT343 to a TDE100 system. The phone used to be registered. They must have had VPN issues or issue with TDE100 which was causing the remote IP phones to show 'Poor LAN Connection' and wouldn't work. In any case, I rebooted the TDE100 and it seemed...

I have this exact same problem and I've contacted Mitel Support already on it. They confirmed its a bug in current MiCollab and it will be fixed in next release of MiCollab. It seems to be causing more issues than just the Client Deployment as I have seen the MiCollab Mobile MBG SIP device...

Hany, You are most likely accessing the EX Controller's webUI (host system). The MiVB is a virtual system on the EX Controller now. The MiVB ESM would be on a different IP that you allocated. It would have been assigned from the Configuration Wizard or manually changed when accessing the...

I would run the deployment tests in MiCollab Deployment Service, from within MiCollab. If all 3 tests pass then there shouldnt be an issue. It will tell you if anything fails as it tests various ways to ensure reach your server as well as the MiCollab deployment server. Just something to start...