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  1. John Robertson

    NEC SV9300 SIP TRUNK

    Take a look at command BA21 and BA22 for your SIP Profile, 21 is the codec and 22 is the payload size.
  2. John Robertson

    SV9100 PC Pro "Interactive Mode" not available?

    Must be a version thing... I have PC Pro 12.10.50 for the CP10 and it stays around and is available.
  3. John Robertson

    NEC SV9100 SBC for TEAMS

    I work for a company and we are working on a PoC of the interoperability of Teams and the SV9100. I am going to attach a few documents. This is what we have found out so far...
  4. John Robertson

    NEC sl2100 RTP sending to wrong IP

    I cannot open the database. What version of PCPro are you using?
  5. John Robertson

    NEC sl2100 RTP sending to wrong IP

    Can you also send a copy of your SL2100 database? Change your transport protocol to UDP instead of TCP. All NEC phones I have ever done have been UDP. Lets look at your database and I will let you know what I find there.
  6. John Robertson

    NEC sl2100 RTP sending to wrong IP

    Can you attach the wire shark, and where the RTP packets are coming from? and where they should be coming from?
  7. John Robertson

    NEC sl2100 RTP sending to wrong IP

    Have you added your NAT router in 10-12? Do you have 10020 thru 10563 forwarded on the firewall to the address in 84-26?
  8. John Robertson

    In-Skin conversation recording (*78) arent forward by email to user

    Assuming you know how to log into the phone system using Webpro (let me know if you need more detail), go into system data expand 47-XX on the left then into 47-18. This is the SMTP settings for VM to email. I would also check 10-12 (your network setup) if anything changed with your DNS Server...
  9. John Robertson

    NEC SV9100 in-mail static issue after firmware update

    What wound up working for you. Curious to find out?
  10. John Robertson

    NEC SV9100 in-mail static issue after firmware update

    ...it to the line's levels. To do this you must do the following from a telephone: • Enter system programming by pressing Speaker, then dialing #, *, #, *. • Password is 12345678, then press the Transfer Key. Next enter 9068 to go to program 90-68-01, then press select. • At the "Adjustment...
  11. John Robertson

    How to FORCE UM8000 to read licensing from SV8300/SV9300 WITHOUT PBX Reboot!!!

    Ever have a client that will pretty much NEVER let you reboot the PBX? Well, I take care of some airlines that are pretty much 24X7. This may be valuable to someone... Login to the VM using Putty U:support P:voice Select option 3: Control Select Option 1: Stop Messaging system software once...
  12. John Robertson

    SL1100 Analogue Trunks

    ...it to the line's levels. To do this you must do the following from a telephone: • Enter system programming by pressing Speaker, then dialing #, *, #, *. • Password is 12345678, then press the Transfer Key. Next enter 9068 to go to program 90-68-01, then press select. • At the "Adjustment...
  13. John Robertson

    Virtual Extension external transfer

    Bill, I have done what you are wanting to do several times. Here is the trick... in 24-09-01 set it to call forward [highlight #FCE94F]no answer[/highlight] in 24-09-02 and 03 set it to the outside number by entering 9P(XXX)XXX-XXXX (add a 1 for long distance) in 20-29 assign the virtual...
  14. John Robertson

    ARS

    Do you have ARS turned on? you are going to have to use ARS. you are going to have to use a dial treatment (26-03) to add the digits. D03409RE would be the treatment. This is then applied to the f route in 44-05-08. Copy and paste everything in 26-02 and and lets see if we can help you out.
  15. John Robertson

    NEC SV8100 Call Center Without VRS

    I would use a department group. It is easier to set up.. go into 11-07 and pick a free department group (remember which department group you set it to) add extension 100 Go into 16-01 and in the upper right enter the department group from the step above then click the magnifying glass In Item 01...
  16. John Robertson

    Installation of PN-8IPLA in NEAX2000IPS

    Correct me if I am wrong but it sounds like you are wanting to set up 3rd party SIP here... I am pretty sure you are chasing your tail. The 2000 doesn't support 3rd Party SIP. SIP handlers didn't come around until the SV8300. Just my 2 cents.
  17. John Robertson

    Inmail 9100

    Here is a guide to setting up VM to email. Have got this working at 100's of customer sites... 1. Build yourself a Gmail account for this customer. (I use free Gmail accounts regularly) Log into the Gmail account and allow sign in from less secure apps (Gmail will not work unless you complete...
  18. John Robertson

    Loud echo on called party' SL1100 with PRI and analog stations

    Ah I see it now. I agree with NTAC then. I would call out the carrier. I worked for a dealer that was also a Carrier. I would have customers with our phone system and dial tone and one in particular they were having echo and cut out. I tried replacing the blade, I tried the gain levels, nothing...
  19. John Robertson

    E1 Tie Line

    I have worked on a 9300 with E1. I do know I had to go through a local vendor (in Cancun) to get it licensed in Latin America to allow the E1 to work. NTAC was very guarded with helping until it was done. And they only worked with the Latin American dealer.
  20. John Robertson

    Loud echo on called party' SL1100 with PRI and analog stations

    ...to the things it corrects (ECHO) You must do the following from a telephone: Enter system programming by pressing Speaker, then dialing #, *, #, * . Password is 12345678, then press the Hold Key. Next enter 9068 to go to program 90-68-01, then press select. At the "Adjustment Start _ "...

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