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Release 21 may be an issue here. TMDI isn't supported below release 24 and the downloadable d-channel - NTBK51BA - may have hit the market with release 22, 23, or 24. If there is an open card slot in the main cabinet try and program a T1/PRI with an MSDL based NI2 dch and see if it takes...

The Seagate ST34520N is one of the last hard drives Nortel used on Meridian Mail systems. They will work on all types of Meridian Mail and also work with IPE versions of Meridian Max and CCR. I believe the N stands for narrow SCSI. Find one of these or a hard drive with the same...

OSDN is the prompt in the ESA data block (ld 24)where the DN is defined.

List the software packages in LD 22 ( req: prt, type: pkg). Make sure the PBX has packages 329, 330, and 331. I believe? that 330 allows for OSN. May even have OSN in the package name.

ACD phones at the remote site? How many?

FYI: 61C 4.50 Premium Network, all call center phones are NT9K M2216 and NT9K M2616. Idle set display only shows when agent is logged in and idle. LOGGED OUT shows when agent is logged out and does not disappear.

Read the readme document.

GHTROUT You just might be correct on the EOD and ODT timers. With PRI the the settings of these timers may not place much of a role at all. I have encountered many in service pbx's in recent years with these timers set at the default of near 14 seconds with no affect on calls noticed by the...

Call another telephone and press digits once the call is answered. Are DTMF tones received? Press the # key and press more digits. Are DTMF tones received? Set the EOD timer to 4096 (4 seconds). If EOD and ODT are set lower there is a risk of calls entering EES (end to end signaling) mode...

Also, voice forms is an option on CallPilot 5.0 that must be purchased and activated via keycodes.

I take your launching NRU10 remote utilities, selecting connect via serial connection, and than using comport redirecter to move all communications over to TCP/IP on to the far end UDS1100??? There's likely a compatibility or configuration issue here between NRU10 and comport redirecter or the...

Qoute "I don't believe I will need to implement ESA since they have local trunks and there are no roaming IP phones." Release 5.x ESA is the best and simplest option. Both to engineer now and administrate later.

Forget the Nortel SE's. Just read the Emergency Services Access NTP for Release 5.5 three times. Then review the Nortel posted videos on YouTube - search "nortel esa". Nortel did a good job engineering ESA on release 5x. It's is well documented and the youtube videos are well made and a must...

You might be dealing with 3M blocks. They tilt downward at about a 45 degree angle. Telco's use them and some times they appear on building riser cables.

Older M2xxx phones or newer phones with the older display units will not show the idle set display.

Also, make sure to think through and enginneer 911 - emergency services access when rolling out the additional IP phones.

27 characters is the max that can be entered in LD 95. 24 characters is the max that will display on the telephone display. Less, 17 I believe, if the telphone is a M3902 or i2002, i2001 and similiar IP phone.

This script is way too simplistic and open to errors for use supporting a PSAP. And it appears that you do not understand the function of Skillset Priority 1 and Skillset Priority 4 as applies to agents. This is not meant as a put down. CCMS scripting is not a great mystery and can be learnt...

Yes, at least a mildly hot standby. 1. Buy and install a CallPilot 5.0 on the remote site PBX. 2. On the production CallPilot schedule an user and an application network backup to run every 24 hours. 3. Manually restore these backups to the remote CallPilot also every 24 hours. There are many...

To build on Pir8Radio advice.... In CallPilot build a local directory entry for each help desk DN. Record the same personal verification of "Help Desk" (or any other statement). Thereafter, on messages left from the help desk will announce as "messge xx - from Help Desk". The receiver of the...