Recent content by koglass

Maybe call park would work. Try it out. It is not a hold but would work similar.

What do you dial for ARS? The switch will choose a resource close to where you are calling from if it can to reduce TDM or IP resources in the switches backplane. ANd to reduce inter cabinet resources. You should be dialing your ARS code. The # sign usually signals end of dialing or the end of...

Try chaning your route to step in the vecto from with coverage n to with coverage y. example: route-to number 2222 with cov y if unconditionally

I would say the best resource for this information is by Avaya or your Business Partner you use to support your Communications Manager. For some reason I think it is two releases plus one, but I could be way off. Check with you equipment and maintenance vendor.

Looks like for sure no matter what the lead fourth digit is you hanve an issue. You use 3 digit dialing and you already have 700 through 999 working in your switch as 3 digit extension from the 5XXX. So now if you have 4XXX or new numbers 700 through 799 it will not work. Only solution I see is...

Here is what the documentation says. It specifys Rotary Dial but I think you will find it does the control of the length of time before the caller moves on after the collect step. But 10 seconds is the max allowed. Prompting Timeout (secs) Only appears if Vectoring (Prompting) on the System...

Take a look in "Display Events" for Vector 100 and see what you can possibly see for the Vector. You may see event types repeating for that call flow. It may point you in the right direction where the vector may be failing.

You might have a bad Call Classifier board in the switch. When that board is being used to hear tand dechipher the toens it can't. SO the call does not route.

Where you or are you trying to back up your announcements? If so use Val Manager.

Do you have a auto or manual in button on the agents phones? If so sounds like it may be manual in and the agents are not pressing it to tell the switch they are ready for another call. Change them all to auto-in and see if that helps. If you do not have that button on the agent phones add it...

You could also build a vector to allow Dialing by name. If you have DID then most people should call the number directly rather then have to choose a prompt and then enter the extension.

Try "Change Remote-access" Thay is where you would add the DID number to remotley access the switch. Remote Access Extension is the DID you are talking about.

First try "list trunk-group" find the trunk group that shows the name you want to change. Remember the group number. Then do the command "change trunk-group 1" and the number. Substitute the number of your TG where the 1 is located.

I would suggest that any fields in CMS reprots you do not understand look in the CMS Help. It really is a very good resource for all report information. Go to the Real-Time REports or Historical Reports tab then select the type of report you want to learn about. I have included the help screen...

Do they log into the HG? I ws under the assumpiton you have a plain HG with 6 members.