Have a question on the on the System Parameter feature “Prompting Time

[KeithMGOA]

I am setting up Avaya Call Back Assist want to give clients more time to enter their response to a question before it times out or errors due to no response.

Does the “Prompting Timeout (secs)” setting on page 11 of the system parameters features control that? If not what setting would control the time limit a client has to respond?

Any assistance would be greatly appreciated.

 

[koglass]

Here is what the documentation says. It specifys Rotary Dial but I think you will find it does the control of the length of time before the caller moves on after the collect step. But 10 seconds is the max allowed.

Prompting Timeout (secs)
Only appears if Vectoring (Prompting) on the System Parameters Customer-Options
(Optional Features) screen is y.

Valid entries Usage
4 to 10 Enter the number of seconds before the Collect Digits command times out for callers using rotary dialing.