n00b question here but if I run a split/skill report on a single skill, does it pull back info on all users that have that skill even if it is not their primary skill?
For example:- If i run the Historical\Split|skill\Outbound Daily report for yesterday on skill number 1, will that give me all outbound calls by all users that have skill 1 in their skill list?
For example:- If i run the Historical\Split|skill\Outbound Daily report for yesterday on skill number 1, will that give me all outbound calls by all users that have skill 1 in their skill list?