Recent content by abrasher

Could be a DTR issue, can you use an analog phone in dial pulse mode and make a call?

good deal!

Do you have a signalling server?

does it have a net card?

Try putting PHD under FTR on the set Ld 10 REQ:chg TN l s c u ECHG: YES FTR PHD

It sounds like they are information only mailboxes. Do you have enough licenses to add more boxes?

The card has 2 options. Use a hunt group or ACD that I set to ACD on the initial card setup ( see below ). My agents are logged in ( print out below). System Attributes: card name: MICA report aging days: 32 short occupancy seconds: 5 card_acd : defined agent id: 2900 acd multiple queue: no...

The Opt 61 I upgraded had to have the Core / network shelves replaced. Unless that's what the documentation was talking about, but it was hardware, not software.

Thanks John. What I have is a CS1000E using the MICA card for routing certain calls using DNIS to different ACD groups. I have my MICA ACD grp built and 8 agents per my licensing. The main problem I have is when I go to the BUI interface, I get the login screen, but after I login it starts...

Another silly question. Do you have more than 1 Call Server? What Signalling Server/Media card are the phones registering to?

1. You will need a PRI circuit to connect to. You will have to get the information from the Telco provider as to how it is configured. ( NI2, B8ZS, ESF, how many active b chnls, etc. 2. you will need a D channel daughter board, TMDI card, or PRI card depending on the switch type and your...

Does anyone know how to program a MICA using ACD?

Sounds like you may have some corrupted memory on your PCMCIA card . I would buy a new one, download the SW from Nortel's site if you have access, format the card, reinstall the SW and try that before I bought a new CP. You can verify the corruption by hooking a 9 PIN null modem cable to the...

If the KSU has green writing and the norstar emblem on the outside is Green, then it is a DS cabinet, if it is Gray, then it is a non DS cabinet

The only way I know would be to build one for each group of NXX's and use the DID number as the key 0 DN. EX 334-677-9999 Build CLID table for 334 677, say yes to DIDN prompt. Then use key 0 SCR 9999. for each DID set Repeat for each different NXX grouping of numbers.