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Look at AVAYA's new Inteligent Apps call monitoring.

For a SIP server you could use Asterix@home

I have asked this question of AVAYA and been toled the G3 dosn't support SNMP

I had problems with 4630 ip phones on G3SI r11.1 updated to 11.3 problem seems to have stopped this was luck as the update was for IP trunk problems.

Multi ACD would be good so that reports can be done on the indavidual ACD. The Report levels would be ACD Dept Agent/Extension. And can you logg IP agents and Extensions.

If you search for call logger and follow the trail everything is in here, to collect the data from your switch CDR port. I have just done this and found some very helpful pointers and people and i am well on the way to creating a SQL based logger collecting from multiple definity's via IP

Can anybody help.? I have IP Phones various 4630,4620 over broadband and when presented with IVR menu prompt's can't select as they do not send tones. They can dial out no problem.

You can change the AAR digit conversion so to delete the digits of the old and insert the new extension then she would only require the single Vmail box you can also do this on the Trunk form.

When you unzipped the files it leaves some files in subfolders bring everything to one level. This worked on my 4630 IP phoneswith a similar problem. the later revision of phones don't have the problem

have a look at utilcall.com this software is great for AVAYA support including VAL boards

I have 4 Definity systems with over 1000 extensions digital,analogue and IP in 10 years i have had zero unplanned down time. also most systems would have needed to be thrown away with the new technoligies and a new one installed Avaya just needed to be upgraded, as i have done they were V4 and...