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Not a bad suggestion, but after a practical market study the results may not be feasable to develop the patch.

desertinn, have the auto attendant answer then a selection to ring the sets from the CCR tree. Also this maybe a little cost prohibitive but you can have the call center answer then present the calls to agents. This should provide caller ID to the sets, I would also investigate the way your...

I have a BCM 400 4.0 just converted to VOIP for IP telephony sets. Currently 3/5 spilt with 4 PEC III cards. Every now and then they puch the intercom button on their 1120e sets and receive try again later. Set is online, not off line and still registered to the BCM 400. Has anyone had this same...

ITEL for training CDS for programming adminstration, I believe they are part of the BT company infrastrure. You would gain basic to moderate programming and installation skills. Lookinf for their contact info for you.

I agree with TLDuk double the PC requirements regarding memory and hard drive space. Patches are important, but if they are up to date you can still have slow response. Patches should always be first.

Algo Alert July 2008 IP Alerter for Nortel i2002 & i2004 Telephones The 8001 IP Alerter is an add-on accessory for the Nortel i2002 and i2004 IP telephones on a CS1000 platform. The IP Alerter permits Algo’s LED Visual Alerter, Strobe Light, or Duet Plus auxiliary ringer to be used for telephone...

All resonse posts are correct, but here is a basic tip. Date and time should be within 5 minutes of the RCC and BCM. Also check the down load call center page for all correct IP addresses. You can also perform the tests found in the reporting for call center troubleshooting guide.

All patches and upgrade files were once left on the bcm hard drive after execution. Not sure if they corrected this but I would assume they should have. you can telnet in and look into the hard drive partitions they have folders labeled temp etc. just take it slow, don't get delete happy...

There was a document regarding the Nortel RCC installation and configuration guide. This stated the memory requirements for each call record. I would check my hard drive, set up disk mirror and replace with a larger one.

I would basically clear all IE cache, history etc,etc and temp files. Speed is equal to bandwith etc, are the reports faster on the main machine RCC or ICC PC? If so then check the network or work with the network administrator to solve. Also as with any application, how is the memory and hard...

Looks like there is no night IDC it is just the table referenced as NDNO and DCNO. which references the IDC table? Help! Not to familier with this anymor please explain the settings in the RDB for the route.

ok how do I print the night IDC table and modify it! I know load 49, but how do I get to night!

Easy answer! Thanks eveyone for the help, much appreciated! If you need BCM support, this is all I eat, sleep and breath lately. Sorry for the print that was a little long.

guys, I am old and grey but only forced to work on primarliy BCM systems. Back in the day I was the on the top PBX service guys in the business. This key exists and key is the DRC key Nortel DRC DID Route Control key is in the ATT 2250 programming guide. News to me you can program it on a 3904...

I have a CS1000 4.0, the customer has the DIDrntcl key on their operator set (3904). during business hours they allow all DID calls to hit the main phone to screen calls. after hours they push the DIDRcntl button for after hours mode. All calls that are forwarded off campus during the day to...