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ok thanks for your replies but after further testing now have narrowed the problem down to a particular type of fax. Have other faxes that seem to work fine but a particular make of fax is not working properly over the ITG links only. Have swopped the line of a working fax and it still errors so...

We experienced many BERR error messages this afternoon which seemed to cause a system restart.Everything is now up again and working after restarting our DDSL links successfully. I have asked our support to look into this but while I am waiting for a response can anyone give me more info eg: Is...

Thanks have done this but it still doesn't work. Any more thoughts would be appreciated.

We have an Option 11 and recently moved part of our office to another site and installed an option 11 mini in the new building talking to each other via ITG cards. Everything seems to be working except the faxes in the new building. They can fax each other internally in the same building...

Don't care about having to download updates. no probs , but my neighbour doesn't want to lose her hard drive. thinking about maybe adding it to my PC as additional drive and taking backup and going from there, although your suggestion does sound a good one..will look into it... Thanks again

No cant reboot to safe mode or last good configuration..Have tried already before I took this action............... Thanks

My Neighbour gets this error message on bootup. C:\windows\system32\c_1252.nls is missing or corrupt I am trying to recover the file with the XP CD using the 'R' (repair) function in the recovery console and all was looking good until they asked for the administrators password and she has no...

Thanks, Have repunched to another port in the SUB DP and all ok now

In initial steps of problem solving and just wondered whether anybody have experienced the same problem I am having. Have just set up 3 new 3902's and one works correctly and the other two are experiencing either intermittent or no dial tone. If there is dial tone on one of them it keeps...

Well the reboot cleared all the incorrect agent name spelling funnies we were getting and yes valuable lesson learned, one we won't forget in a hurry!! Thanks to all for your valuable suggestions and advice and especially HUGWideboy who saved the day.

Thanks for the advice, they are on different cards so that can't be it. Yes will have to look at wiring again though that was ok when checked and also you are quite right the reboot of Symposium hasn't sorted it.!!

You can watch it doing it almost exactly to the two minutes, no phones are not being touched

Yes have actually disconnected all headsets and still they get logged out, thanks I had heard that happens in the past.

Thanks you John, this has been done to no avail. The sets show they are acquired.

Option 11c - We have 3 phones on a ACD queue which are controlled by Symposium and can log phones in on their agent ID and this has worked great for years. This morning one or two of the phones would not stay logged in. Things have got worse over the day where now all three phones login for 2...

Thanks you guys this was exactly what I was after! Thanks as always for all your help.

Thank you John for your reply, I think I am looking for something not so detailed and low level. We have for example 3 cabinets and I want a printout of what cards exactly are in each of the slots as I am based remotely. I have in LD 20 used the stat commands but this isnt really giving me the...

Whats the best command to print the entire contents of a shelf on an option 11c Thanks

Ah! That will be it ours is set to BSFE is NO. Got some reading to do to change this !!! Thanks

User is complaining that with BFS the lamp's are not lit to show Boss is on the phone and that filtering is enabled. The BFS feature is otherwise working fine in that the calls are being forwarded to the secretary. Any idea why the lamps aren't showing? We have an option 11c and the phones in...