Meridiangirlie
Technical User
We have an Option 11 and recently moved part of our office to another site and installed an option 11 mini in the new building talking to each other via ITG cards. Everything seems to be working except the faxes in the new building. They can fax each other internally in the same building sucessfully but if we fax from the old building to the new building then the fax answers for a couple of seconds and then terminates the call and the transmitting site gets a modem failure error message on their fax..(dialling both external and internal)
Please note I can fax from the new building to the old building successfully.
The faxes are set up as type 500 and have CLS UDI and are set up pretty much the same as they were on the old option 11. If I insert an analogue phone I receive the call no problem. So this proves it's not a routing problem.
I realise it must be a system setting on the mini but not sure where to look and I know the faxes work. Any advice would be appreciated.
Please note I can fax from the new building to the old building successfully.
The faxes are set up as type 500 and have CLS UDI and are set up pretty much the same as they were on the old option 11. If I insert an analogue phone I receive the call no problem. So this proves it's not a routing problem.
I realise it must be a system setting on the mini but not sure where to look and I know the faxes work. Any advice would be appreciated.