Meridiangirlie
Technical User
Option 11c - We have 3 phones on a ACD queue which are controlled by Symposium and can log phones in on their agent ID and this has worked great for years. This morning one or two of the phones would not stay logged in. Things have got worse over the day where now all three phones login for 2 minutes only and then log themselves out. It should be stated that the other ACD queue that uses Symposium is not reporting any problems. We have replaced the phones incase it was a problem but it hasn't made any difference any other ideas please? We will probably reboot Symposium tonight anyway although no errors are being reported on the switch or Symposium. I have disabled and renable TN's to no avail.
Thanks in advance for any help.
Thanks in advance for any help.