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  1. superiortel

    Dealing with Jitter over a WAN

    I've used Solarwinds. The round trip delay is about 240 ms and the Jitter is about 35 ms. We are using a 192 Kb up / 512 down ADSL on the remote side (South America) I have coming a router that has given me very good results without breaking the bank, the Cisco IAD2421. I will let you know as...
  2. superiortel

    Opt 11C interconnecting Solution

    Consider MCK SNM24 with a DTI card (remote) and SNM24 PBXGateway. If you do not have T-1 or pri at the remote site, you can always put an Fxo channel bank (you might want to see if Mck has a Multiple FXO interface for the remote, but I've only seen a single FXO card) That will give you local...
  3. superiortel

    Long distance problem

    Ok, now we are getting there. If they swear that they are on NI2 and you are on NI2 and cannot make an outbound call, remove the business name from the system programming. That is just a hunch, that your provider is not accepting your call setup message when you try to force a business name into...
  4. superiortel

    NAM 4.1 Disaster Recovery Question

    Acronis works well too... and you don't need to find a backpack CD drive for which the OS2 has the drivers.
  5. superiortel

    Long distance problem

    If your default dial plan is set as 10 and the entry for 1 is 11, most probably you are using a different ISDN protocol than your provider. That is the most common issue when they are set as NI2 and you are dms250, or 5ess and dms. Try changing on your side until you get something that works in...
  6. superiortel

    Dealing with Jitter over a WAN

    Same issue with us on a Software based vpn client with IP Communicator and a DT24+ gateway. Inside calls are crispy clear, but calls to the outside always start with a burp and plenty of cut-offs in between. Have you found any solution yet, or is there somebody out there that can suggest a fix ...
  7. superiortel

    How to change DID's?

    Johnpoole, I guess you mean because of restrictions on the LEC about outpulsing bogus CLID ? Or am I screwing something myself ? (Besides ESA, I know, but my CLEC overrides anything I enter there) It's working on my 24.24, we have a particular setup where we have been collecting area codes and...
  8. superiortel

    How to change DID's?

    I would strongly suggest you to pay a technician to take care of that for you. The problem is that to program a different CLID for a particular set, you will have to access the customer database, and the probability of screw up is high if you don't have experience. CLID tables are printed in ld...
  9. superiortel

    Multiple Call arrangement

    You have to first delete all the appearances of the SCR before you can make it an MCR. So, step 1 is LD 20 chg (2616. 3904,etc.)echg yes key 0 nul , key 1 nul. Before you create the first MCR, ld 20 prt dn xxxx ; make sure you get NO ACT SINCE NO TIME, then you can start assigning MCRs to the keys.
  10. superiortel

    Auto pickup ringing / next available line

    Answer to #2) F**config pwd:config terminals and sets -> show Show set -> 221 (i.e.) show show next next Prime Line : I/C -> hit change until it shows Pool A This will give you the last CO of pool A when you lift the handset, and will drop down to the first as they are occupied.
  11. superiortel

    Hold / Transfer problem - M7324 w/ CAP

    Use Feature 805 and run a button test, do it several times alternating buttons. Also, look under the keycaps, specially the ones with paper inserts, those tend to get stuck down. Check for keycaps that are not inserted all the way down; push hard on each one of them and see if you get any "clip"...
  12. superiortel

    Night Service Line Answer

    You have to define a Service Mode 5, let's say, that is on from 6 to 12, and sends the calls to the pilot of VMS. Disable AA from answering the lines. Then, setup Night mode active from 12 to 6, that sends lines 2 thru 12 to the pilot of the vms, you exclude line 1 by setting it up in a group...
  13. superiortel

    PRI

    If what you are getting is a disconnect when the call gets transfered out at the far end (i.e.: the recipient end, be it an auto attendant or a person hits transfer and sends the calls over a different circuit, usually a Pri), then, what you most probably have is a protocol mismatch. You might...
  14. superiortel

    Nortel networked to Asterisk pbx need help !

    I'll go 100% with that. Thanks Jerry for the refresher course. System programming ->remote access ->remote packages->package 1-> allow pools to be accessed Then, in the same section (and am not sure about this) lines of pri b assign to package 1.
  15. superiortel

    Upgrading 4.0 to 6.0 MICS BUT with PRI Keycode enabled

    You can still upgrade with the old NVRAM. We have done 4.0 to 6.0 with the same...., what is more, never heard of a different "R2 NVRAM", but , then again, I may be behind on this one. I checked with my distributor, and the answer came "leave the old NVRAM and there will be no problems".
  16. superiortel

    Upgrading 4.0 to 6.0 MICS BUT with PRI Keycode enabled

    I wouldn't trust anything other than having the keycode on hand before getting started. I've seen even new NVRAMs get wiped out during upgrades, and loose everything. The keycode is matched to the serial on the motherboard, so, any Nortel reseller can pull a "Keycode retrieval" with the serial...
  17. superiortel

    PRI-Channels Idle *

    Usually with 5ess you need to enable service messages on the D-channel to help recovery of the D channel after an interruption (eventhought I don't think this is the problem) Disable the d channel (ld 96 dis dch 14) Disable the loop (ld 60 disl 1) Disable MSDL 1 Enable services on d-channel (ld...
  18. superiortel

    tmdi config help

    Supertrunk is an SBC term for DTI with E&M wink/wink, IAO Extended Super Frame, Bipolar 8th zero substitution. No D-Channel involved (at least in the 20 or so I have done). In other words, supertrunk denotes DID/DOD capabilities on a standard T1. (Almost forgot, watch out for 56k channels...
  19. superiortel

    Answer DN

    I believe it will work if in System you set the parameter Answer Key extended instead of Basic
  20. superiortel

    PRI

    If the customer has a Pri in the system that is dropping calls, rest assured that you do have a Pri keycode, otherwise the Norstar would never allow the D channel to become active. The way to look into it is F**config, <password>, back off 2 steps to "hardware" show card 1, and it will tell you...

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