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check a name's where you used to name a vm modules /users etc. , use a WIZARD , i haved a problem with IPO , its restart non stop , and i check teh everything , but i missed a user name in Manager , i see a name with long more 15 characters , and i see in logs , when crsahed - if i call...

hmm strange ... i'm istall many times VMPRO , and i'm only copy a folders : "NAMES" - with names users , and "ACCOUNTS" with all mess , and some configs ( are in txt files) . all work fine

i have a delta version 4.0.30 , give me a email then i send You, but write me what version You have now .

if your voicemail is crashed then, in services on your computer on position where is "voicemail" you click properties and in sheet "recovery" you put "restart service" on all tasks "firsrt,second,subsequent failure" and voicemail get up and work ok .

if you have : 503 5.0.0 Need MAIL command then you have a forward on your smtp server

Hi , its problem like these ?? > one or more call ring to voicemail module and transfer to ACDXXX group or hunt , and waiting i these groups , in CCV i have call waiting 2 , all agents is ready , and call in the queue nad still there to diconnect. i resolve these problem with two example :)...

in registry :) HKEY_LOCAL_MACHINE\SOFTWARE\Network Alchemy\Voicemail\Directories then find a created variable , and if used then may a last value.

hmmm , maby you merge the system when agents in DND state , and your config not have a mark when are DND , ia have these problem , but now is ok ( to much merge systems :) )

i have like problem : i do assisted transfer to ACD_GROUP (on properties: 999 time no answer. and of all parts>busy/noanswer/none goes to these same assisted_transfer) , but in queue on ACD_GROUP these connection dont drop to agent , but if on start point queue i doii transfer to the same queue...

no , IPO , dont delete , theye are all modifications . i have a these same problem . but now is ok :) check delta server also , and if you dont have upgrade downlink from avaya , new deltaserver 4.0.29

you can refresh data in reports viewer :) MENU: tools/universe , then you se two options "import" when is not allowed then go to second option "list of values" and them click and refresh data :) on all positions (or subpositions)

hi , in database SDXARCHIVER on table :dbo.tblnames you have all names/dn when you created in MANAGER :) , then some records are old , and if you deleted trsahes then you have a clear visible of reports and CCV . i have a problem with some agents , and old exetnsions , but of i deleted old...

cp0-cp9 work , but cp10-15 not work !!!! but to insert into table you may use a $CLI , but if tou tranfer that call you lost all variables !!! :(

Hi, i version 2.1 (release 04.05.2004) is these same problem , if are agents logoff or do not disturb , system transfer calls to ACD group's :( and put in the Queued or Stel Queued , :( but if You have a VM database third Party license , You may add module with some query to table...

try it with $CLI - calling number