How: VM instead of Queue when all logged out?

[MarkToo]

Newbie needs assistance!

Situation: All members of Hunt Group are also "hotdesk" users and must logon/logoff of their phones. When all members of the Hunt Group are logged off incoming calls are not directed to VM but to QUEUE.

Since this happens at times other than just "after hours" is there a way to get incoming calls to VM when no Hunt Group members are logged in without having to use a "Night Service" or a "Hunt Group Out of Service" type of setting?

By the way ----------- I noticed that on October 15, 2003, IPGuru wrote about this situation:

"The Gents at avaya have been quite keen to discuss this type of operation so hopefully it will change in a future release (prob too late for 2.0 but maby 2.1)"

---------------

Thanks,
Mark

 

[nokitel]

Hi, i version 2.1 (release 04.05.2004) is these same problem , if are agents logoff or do not disturb , system transfer calls to ACD group's and put in the Queued or Stel Queued , but if You have a VM database third Party license , You may add module with some query to table activity_client and if member is logoff his last status is "LOGGED ON" , i'm created a module where checked loged status agents in group and if all is loggoff then call is redirected to another group ore voicemail ...

 

[MarkToo]

Thanks, nokitel for your input... I'll see if I can figure it out!

Mark

 

[MarkToo]

Well... we don't have a "VM database third Party licence"... is there another workaround that someone can suggest?

Thanks again,
Mark

 

[pillar1]

Hi, I seem to remember adding an overflow huntgroup with a dummy user that was always logged in but would never answer the call. If all agents are logged out of the primary group the call will try the overflow group and then I believe go to voicemail. I hope this helps.

Pillar1

 

[Morrack]

Unfortunately that would defeat queing altogether - simpler to just turn queueing off and let it go to VM even if there are logged in users who are busy.

I too have been asked for this many times, keep hoping Avaya will give us a system variable that we can check in a queued callflow to see how many agents are logged in. So far nothing.

Peter