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Hi IPGuru, Many thanks for your comments. I know what you mean about re-inventing the wheel, as this was one of my main concerns. I have found some other forums I've joined to be very restrictive and over moderated and wanted to get away from that. I thought the only way would be to set my...

Hi, Sorry, I thought Tek Tips covers all areas of IT.

Hi Guys, Thought I'd let you know about a new forum I've started which is dedicated to the Avaya IP Office. Please stop by, register, and let me know any feedback. It's a flexible place so if you have any tips or suggestions please let me know.

Excellent, thanks for that :)

I have looked in manager help files and can only find a list of about 5. Any ideas which help files to look in? Thanks.

Hi IPGuru, Any idea where a list of such wildcards, ie s to send and w to withold can be obtained. Have been using the s.** code for a while but the w.** would have saved me a bit of time. Thanks, Scott.

Hi, Can anyone help me. I find the reports shipped with report manager absolutely ... hmm can't say that word. Does anyone know where to obtain better reports? I could really do with one that is similar to 'outgoing most common destination by agent group' but you can enter a account code...

Is the incoming call a huntgroup call? If so, you must check the box 'forward huntgroup calls'. Does it work if you dial his extension direct?

I run both PM and Soft Console and don't experience any problems. Also I can open Soft Console without first starting PM and it's okay (versions 2.0.13 and 2.0.8). How is the receptionist dealing with breaks, by using No Calls?

So is it the Receptionist that is having this problem or the users who log in to cover her? Are the people who log in to cover her in other groups before and while they cover reception?

Just to check... Is there any Login Idle Period set? Also, do the users log in and out of group on there phones during the day? As soon as a handset is logged out our Phone Manager produces an error "Cannot log in. This may be due to an invalid Username/Password.". It is the same with Soft...

Just using DND would still leave the call queueing. Another option here would be to have the last user in the huntgroup set to a fictitous user, which forwards unconditionally (and huntgroup calls) to the other huntgroup. This would then go through each user, but wouldn't matter if they're on...

He has tried that IPGuru. gajh - "I have tried putting both groups as overflow groups on the main group but then onl secondary rings." A long winded way would be to have 1 overflow group, say 'OverflowGrp', which contains 2 users, say 'PrimaryForward' and 'SecondaryForward'. These users...

Can run this on NT Server no problems. If possible use 2k though.

30362, shouldn't you be using AnyData or Any as the bearer capability?

I can confirm, we had a 'memory leak' type problem with 16. Same as you TSGG, Deltaserver memory use just increasing until the machine hung. It was resolved when we installed 22.

This is so an operator can have a hands-free set plugged into the phone. It disables the button that is depressed by setting the handset into it's holder. This is used when the operator wishes to answer the phone etc via Phone Manager.

I imagine he meant how many rings is it.