Soft Console

[teddysherri]

Hello

We have a client who uses soft console on the reception desk. When they get an external call she answers and patches through to the appropriate extension. But if that extension is busy or what have you and she wants to end the call, she will press "end" but this hangs up both calls not just the extension. when using it in the office it works fine.

any ideas would be great.

cheers

 

[crashtest1000]

Check off hook operation is set to on if she want to answer and release calls from the PC.

 

[teddysherri]

What does the Off hook operation do?

cheers

 

[RallyXS]

This is so an operator can have a hands-free set plugged into the phone. It disables the button that is depressed by setting the handset into it's holder. This is used when the operator wishes to answer the phone etc via Phone Manager.