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Upon further testing it appears that I cannot make FMFM only activate on ringing lines. It activates on ringing and appearances. Does anyone have any suggestions on how this could be overcome as I only want to activate it for a the single line that appears on a DN in question.

Will do, thanks for the reply. It seems crazy to me that a set with non-ringing appearances of lines (they are there for out dialing and to see if they are in use by other staff members) would not discriminate from when a call is received on an appearance, intercom or ringing appearance. The...

Hello, I have an extension that I would like to activate FMFM on. I have tested FMFM and have it properly placing an outgoing call using a H323 trunk to another BCM system. We have analog lines and the extension in question has 8 line appearances, of which only a single line is set to ring and...

Excellent, thank you both for the replies.

Does anyone know where I can obtain the devlink dll? We are trying to utilize some of the features of this where I work (launch other applications based on call events, etc.). I understand that if we purchase the Devlink Pro the dll should be included, just curious if this is the only way to...

Hello, Thanks for the help thus far. As our system is a CS1000 3.0 there is no PDT username, only a password which I provide when logging in. I am then faced with a pdt> prompt where I can upload the file (via 'rx' command). After sending this command I try to send 'symload' (and I tried 'su'...

Does anyone have any ideas? Thanks!

Not a problem. Sorry about the typos.

I assume you are referring to the 3904 key 4 being able to see CPND on incoming calls? If so you have likely programmed key 04 on the 3904 as SCR. If you change this to SCN (single call non-ringing) the 3904 will still see when the DN is in use but will the key will not ring (and CPND will nto...

Hello, I have followed the faq regarding uploading a corporate directory file (http://www.tek-tips.com/faqs.cfm?fid=6236). I have uploaded the cpdir0.csv file using the rx command and have added the CRPA class of service to all our phones. My PBX is a CS1000 3.0 and when I sent the symload...

Sorry for the typo, cpdir0 is correct.

I assume you have confirmed the file is in alphabetical order, correct? I would check the areas where you are having strange search results in your spdir0.csv file.

Good to know, I will have to take a look and see if my other BCM is an 'e' as we may postpone the upgrade. Thanks!

Not yet (touch wood). I have done one upgrade from R1 BCM50e and have a second BCM50 to do still.

Hello, We recently upgraded a BCM50 R1 to R5 and are still having an issue that haunted us on R1. If I set the volume of an IP phone ringer (F *80) the phone will keep the setting but does not preserve it on reboot. Is there a way to resolve this issue? Does anyone else have the same problem...

Hello, Is it possible to configure ESA to provide OSN alerts that detail where an IP phone resides or is a hardware appliance required? Can the OSN records be configured to provide zone information, etc? Thanks in advance!

Excellent, thank you both for the information.

Hello, I am attempting to create an application that we can use to disconnect phones once a user has exceeded X number of minutes. We have everything in place, just trying to figure out the best way to accomplish this. Perhaps disabling the actual phone would be the best solution. Thanks!

Hi OzzieGeorge, Thanks for the reply. Do you know if it would be possible to disable an individual phone within both these systems? That would work for me just as well... Thanks!

Hello, Is it possible to disable the phone instead of disconnecting a call as this may be a more viable option for me. Thanks!