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BCM and server rebooted, still no joy NCSS, NCDS, NCTS

In the section where you change the time/date, ensure that the setting at the top of the screen is set to Manual NCSS, NCDS, NCTS

Have a client running the above but every time a report is run, it just shows 'no data' The system has all patches in, the Activity Reporter license in loaded. Verified that the server has admin/cdr rights in the username/password in EM accounts. On the logs report within AR, it shows small data...

I dont believe it matters anymore. When I set my first one up, I used 61 onwards like I used to on the BCM400 systems. That seemed to work ok NCSS, NCDS, NCTS

Thanks Hawks, I already have Remote Access Package 01 allocated to all lines on the PRI. I have selected COS 10, set the password and using Filter 02 for extns and 03 for lines. This is where I have got a little confused. As the Disa DN is not an extn on the BCM, it is the public received, how...

Have a customer running BCM400 v4 patched to date. They have requested using Disa on a specific DDI number. I have put the received public number in the Disa DN field, and when this number is called, I received stuttered dial tone. When I enter COS password, I receive secondary dial tone, and I...

I had the same issue the other month on thread1361-1543455 The solution for me was following the above thread NCSS, NCDS, NCTS

Under configuration/System, click on the date and time option. There is a setting in there for clock source. If it is set to Trunk, change this to Manual, then try to set clock source on DTM NCSS, NCDS, NCTS

You need the licences to be able to programme the phones. Will the 12xx series work on BCM400 v4? NCSS, NCDS, NCTS

Is the extn trying to dial 9 then the respective number? If so, I would get the PDQ people to program 9 into the machine. That has been a workaround for me previously. NCSS, NCDS, NCTS

They reckon that the end user is sitting there and the phone goes off hook and dials. Over the past 3 weeks, it has been 3 different extns. Good point on the PC setup, I will get them to verify that the application they are using is correct. On their screen, the third party application lists...

Have a customer with THREE BCM400 systems each running version 4. They are all patched up to date, and they are using Lan Cte integrated with a third party database. On one of the switches, they report that the odd extn will randomly dial numbers without any interaction from the end users. The...

Dont you just install from the pc's you no longer require them on, then re-install on new client pc's? NCSS, NCDS, NCTS

You could try resetting it. With it powered up, press mute, up, down, up, down, up, mute, 9, Release Then when it reboots, try running fingers along the 4 soft buttons, see if this gets you further in configuration menus NCSS, NCDS, NCTS

By assigning the agent to the respective skillsets. If they use a T7208 handset, it will log them into ALL the skillsets they are members of. If a T7316E handset, when they log in, it gives them an option to select a specific skillset or ALL NCSS, NCDS, NCTS

I did not think it was supported on 64-bit Vista, hopefully one of the other guys on here can verify that NCSS, NCDS, NCTS

Is the FEM installed in main chassis ro expansion chassis? From the Delta course, it stated the FEM must be in the main chassis NCSS, NCDS, NCTS

No RAID on release 1 for the 450 NCSS, NCDS, NCTS

You are looking for BCM50R3_FactoryImageUpgrade_6.0.2.05 There are three parts to download from the Nortel website NCSS, NCDS, NCTS

Do you logon to the BCM with the same credentials? If not, use the details you logon to the BCM with. NCSS, NCDS, NCTS