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easy call center question 1
- Thread starter RYLSFAN
- Start date
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1
- #2
option11newby
Technical User
- Feb 18, 2004
- 524
By assigning the agent to the respective skillsets.
If they use a T7208 handset, it will log them into ALL the skillsets they are members of. If a T7316E handset, when they log in, it gives them an option to select a specific skillset or ALL
NCSS, NCDS, NCTS
If they use a T7208 handset, it will log them into ALL the skillsets they are members of. If a T7316E handset, when they log in, it gives them an option to select a specific skillset or ALL
NCSS, NCDS, NCTS
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