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  1. RParent

    XP Login Failures

    - can anyone other than the administrator account logon successfully? (if not, then I would consider more analysis at the workstation level) - can she login at another similarly configured XP computer? (if not, then her account is malfunctioning...)
  2. RParent

    SCCS 4.2 Install

    I installed SECC 4.2. The server install wasn't much of an event. The workstations were another story: - having admin rights to the workstation may not solve all problems; I wound up with a reg merge that runs at startup, and that completely eliminated the need for a user to have admin rights to...
  3. RParent

    Scheduled Reports

    More information needed: - is this for Symposium or Symposium Express and what version? And are you fully patched (PEPS)? - are there errors on your server or workstation when the reports fail? - are you running reports to print or to a file? - can you run the reports on demand? Yes, I've had...
  4. RParent

    General question

    Evaluate your access/support through for Nortel. Ours is lousy, therefore Symposium problem support is lousy; it takes some heavy fist pounding to get a knowledgeable Nortel rep who doesn't tell me to just reinstall. Nortel might be good at phone stuff, but they stink at software support, imo.
  5. RParent

    Error Message

    Here are the gory details: Resolved, with a bit of help from tier 2 support as well as some pure luck: - After the initial problem, we tried to delete the user and recreate, but then saw two errors on the server, indicating there was a problem deleting the user. Turns out you need to go into the...
  6. RParent

    Error Message

    I provided detail on how we get around this all-too-prevalent problem. It seems to be happen if the workstation has an unexpected failure (power loss or someone logs off and the reports don't run). My posting is from 4/9, but the guts are: 1. Login to SYmposium with your sysadmin acount. 2...
  7. RParent

    GRTD login failure resolution

    Now that I'm a few more months into support, I think I can clarify what I did and hopefully it will help. We run Symposium Express 4.2 and GRTD 3.05.05: 1. You need a workstation with the Symposium client. Reminder: use default file locations for the installations, even though it may appear you...
  8. RParent

    Error when Running ANY Report

    For our Symposium Express 4.2, when we have report dorkage, we end up clearing all the scheduled reports out of the scheduler (log in to Symposium with the sysadmin account to do this). We then have to requeue all the desired reports and/or run reports that were missed because of the dorkage. If...
  9. RParent

    Symposium UserDefined reports

    Hello - I can only speak to Symposium Express: - locate the nicrpt.mdb file on the client workstation (client\en\data directory) - copy this to the other workstations (backup their nicrpt.mdb before you do, in case they have already made custom reports and you need to undo this change) - if...
  10. RParent

    Do you have to leave Symposium logged in all the time

    I can interpret this a few ways for Symposium Express: - server logged in - yes, for all the services to run and calls to route - logged in to client running on server - no, but you won't see the alarm monitor if you don't have it running and that can be helpful - logged in to client running on...
  11. RParent

    SECC 4.2 Failed to print report - can not print to screen or printer

    Here's another related tidbit - this is true for our networked PCs but I don't know how to apply to RAS depending on the IP assignments...The report listener communicates with the server via netbios (forced our way into someone at Nortel who understands how the product actually works); the...
  12. RParent

    Symposium reports error

    - there may be additional information on the server in the alarm monitor that coincides with this error - check the workstation event viewer when he is logged in; for Symposium Express, if you are seeing errors indicating problems with Crystal, then there are registry entries missing in HKCU...
  13. RParent

    GRTD login failure resolution

    I found that our NT stations seem to be able to run GRTD without the Symposium Express client, but our XP stations would generate agent database login failures. I found the information in the user guide for changing the configuration, but don't think I need to use a Sybase driver, and that part...
  14. RParent

    SECC 4.2 User can no longer access Reports

    Resolved, with a bit of help from tier 2 support as well as some pure luck: - After the initial problem, we tried to delete the user and recreate, but then saw two errors on the server, indicating there was a problem deleting the user. Turns out you need to go into the scheduler and delete ALL...
  15. RParent

    SECC 4.2 User can no longer access Reports

    Running SECC 4.2 client on an XP PC; suddenly, one of the Symposium user accounts no longer will access its reports, reporting that "Operation failed, no current record." Problem persists whether logged in locally or on our network (and the local account has full admin rights). The nicrpt.mdb is...
  16. RParent

    Symposium Express Client install on XP (SECC 4.2) and Novell Netware

    After several hours, a colleague helped me develop a .reg file that can be run on our standard XP station, running a Novell client (authenticating to a Novell 6 server), allowing any user to run Symposium Express. It does not require the user to have workstation admin rights, either. This is a...
  17. RParent

    Symposium Express

    The tech support model is a nightmare to work with - we must go through our 'channel partner' whose expertise is phone hardware, not software. Even with distinct error codes, tier one support will tell us to reinstall software before we can talk to someone who has access or knowledge of errors...
  18. RParent

    Symposium Express Reporting tool crashes with exception error

    Version 3.5 report process requires netbios to be running. If you are on vlans not running netbios and trying to run scheduled reports, your report manager will fail. You will need either netbios or a helper IP address to make it work.

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