I found that our NT stations seem to be able to run GRTD without the Symposium Express client, but our XP stations would generate agent database login failures. I found the information in the user guide for changing the configuration, but don't think I need to use a Sybase driver, and that part isn't clear in the documentation. IN fact, it didn't seem to install properly if its supposed to during the installation, and an existing Sybase driver on our XP stations also wouldn't connect. You need a Symposium Client workstation running GRTD to use this fix. Here's what I did:
- from a Symposium client workstation running GRTD, get a copy of the agent.mdb file and rename it to agentdata.mdb; on the XP workstation without the Symposium client, copy the file to the c:\program files\nortel\grtd folder (presuming the default installation was used for GRTD); say YES to replace the one that is already there
- reconfigure ODBC: start\settings\control panel\administrative tools\data sources (odbc)
- select System DSN tab, highlight the GRTD_DSN entry and click remove
- now click on ADD, select Microsoft Access Driver
- enter GRTD_DSN for datasource name
- click under database, click SELECT, and select c:\program files\nortel\grtd\agentdata.mdb, Click OK, then OK to exit odbc.
- launch GRTD -
What I'm not sure of is how frequently that agentdata.mdb file will need to be refreshed. The installation guide indicates that it needs to be updated every time agent information changes or when you want updated personal DNs.
- from a Symposium client workstation running GRTD, get a copy of the agent.mdb file and rename it to agentdata.mdb; on the XP workstation without the Symposium client, copy the file to the c:\program files\nortel\grtd folder (presuming the default installation was used for GRTD); say YES to replace the one that is already there
- reconfigure ODBC: start\settings\control panel\administrative tools\data sources (odbc)
- select System DSN tab, highlight the GRTD_DSN entry and click remove
- now click on ADD, select Microsoft Access Driver
- enter GRTD_DSN for datasource name
- click under database, click SELECT, and select c:\program files\nortel\grtd\agentdata.mdb, Click OK, then OK to exit odbc.
- launch GRTD -
What I'm not sure of is how frequently that agentdata.mdb file will need to be refreshed. The installation guide indicates that it needs to be updated every time agent information changes or when you want updated personal DNs.