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Hi David, You are right. The 14xxx are for release 25.15 and the 16xxx are for release 25.40 :-) But unfortunately the patches didn't solve the issue... I did some more comparing between the sites that are working and the sites that are not working. I also found a release 4.5 system this isn't...

Hi David, Thank you for all your efforts regarding my question. I'm not sure but if I remember correct I need the MPLR16xxx patches. I can't remember ever installing MPLR14xxx patches. Then again... UK is EMEA too as far as I know :-) I could try to install the patches in our lab 1st to see if...

Ok I've done some tests... I'm almost 100% sure it's a bug in release 25.15. I've loaded our prep file for release 25.15 in our lab system. Configured a M2250, the AUB and an AUT code. Dial the AUTH FFC and I got reorder tone. Created an Archive backup of that release 25.15 database and...

Hi Firebird, I've done that and they are the same. I've checked 2250, ATT, FCR, FFC, AUB, AUT, etc, etc. I've done some more tests and I think it's a bug in release 25.15. I've tested the SPRE + 6 at other customers using release 25.15 and none of them work. I also setup a release 25.15 in our...

Hi, Not sure if this is what you are looking for though... http://www.manualslib.com/manual/300515/Nortel-Meridian-Sl-1.html?page=50#manual Marc D. If Bill Gates had a nickel for every time Windows crashed... Oh wait, he does...

Hello All, I have a customer that is going to use Authorization Codes on multiple sites. I've implemented the configuration on all the sites. But on 1 site the customer is unable to dial the AUTH FFC using the attendant console. If the attendant dials the *xx FFC AUTH code they get re-order...

LD 81 only gives you the configured TN's not if something is connected. You can generate an inventory in LD 117. If you get a response something is connected, if not... Nothing connected. But only works for Digital and IP sets Marc D. If Bill Gates had a nickel for every time Windows...

Like I posted... 1st remove the scr's then program the mcr [2thumbsup] Marc D. If Bill Gates had a nickel for every time Windows crashed... Oh wait, he does...

Hi, Change the SCR (Single Call) to MCR (Multi Call). You need to remove the SCR's 1st before you can add the DN as a MCR. Marc D. If Bill Gates had a nickel for every time Windows crashed... Oh wait, he does...

HI, What happens when the operator transfers the call internally to a Nortel set. Does the set see "0" or the number of the caller BEFORE they answer? And what happens when the operator completes the transfer? Marc D. If Bill Gates had a nickel for every time Windows crashed... Oh wait, he...

Hi, The server screen resolution is used for the list size on the clients. Don't ask me why... It's stupid [bigglasses] Not sure which virtual solution you are using, but if it's VMWare you can increase the screen size via the vSphere client using the console. Also IE11 isn't supported, maybe...

Hi, You don't need the NUID and NRS or any of that. Just setup the SCPW and VOLA VOUA and you are good to go. NUID and NRS is for networking stuff. Marc D. If Bill Gates had a nickel for every time Windows crashed... Oh wait, he does...

The Symposium server time always syncs with the PABX. If you like it or not. It syncs. And if I remember correct the time service of windows should be disabled (It's in the manual somewhere). For GRTD change your setting from moving window to interval and/or set the correct interval settings...

Hello All, 1 of our customer would like to create internal call reports (CDR reports) for abandoned, transferred and (if possible) call pickup. The situation is as follows: They have a CS1000E release 6 with Contact Center 7. The agents in the Contact Center receive all incoming calls and...

Yes, disable the TN's on the MC32. We had the same issue that most calls sounded garbled. The DSP on units 28-31 was faulty at the time. Units 0-27 were fine. And the channel usage is from bottom to top. So if they had more then 4 simultaneous call the 4+ calls would be fine... Marc D. If...

Hi, RTP is point to point. So resetting the signaling server because of speech problems isn't very useful. The sig. server only does signaling. The RTP from an IP goes directly to the MC32 or an other IP phone. You could try to setup a VoIP call and when it is garbled do a trace on that phone...

Hi, Do they also have Contact Center? If not, then the comfort message can't come from CallPilot. CallPilot can only generate comfort messages in combination with Contact Center (IVR or Access channels). If they use standard ACD you can only get messages from RAN routes. And RAN routes are...

Hi All, Why not use the system environment variable %TMP% or %TEMP% they always point to the users temp folder and they should always be there (use the command "set" in a dos box and have a look for tmp and temp) [2thumbsup] Marc D. If Bill Gates had a nickel for every time Windows...

Hi, Depending on the release just make an Archive Database (LD 143 -> upgrade) and you can restore it to any system you want. Only thing you need is an equal or higher software release. If the ISM's are less it just restores the ISM's config until it runs out. All extra ISM (Sets i.e.) will be...

Nice command!! This helps me solve a backup issue at a customer site. That site didn't do any backups at all. Using this command I saw that 2 folders didn't exist where the backups are made [3eyes]. Created the folders, changed owner to nortel and it's making backups [2thumbsup] Schedule seems...