Original Caller ID on transfer across PRI

[EricTerstegen]

We have an older Opt 61 transitioning to a Cisco call manager system. They are tied together with a PRI and all calls (including our operator) come in on the nortel. The problem is, the operator is fielding a lot of calls and transferring them to various cisco phones. The cisco users do not see the "original" caller id that was presented to the operator and only see "0". This causes some issues with hostile users and call screening. We do not have QSIG and we do have PIMG for vm but we are using the PRI for most of the call handling.

Is there a way to pass the original caller information in the d-channel? Or are we stuck?

 

[hawks]

what protocol are you using?
Not sure if NCRD in LD 16 will help or not.
When NCRD = YES, the message supplied provides information for the CLID display. When NCRD = (NO), the call is redirected without the CLID redirection information if CLID is enabled.

 

[EricTerstegen]

Here is the RDB:


TYPE RDB
CUST 00
ROUT 13
DES CISCO
TKTP TIE
NPID_TBL_NUM 0
ESN NO
CNVT NO
SAT NO
RCLS EXT
DTRK YES
DGTP PRI
ISDN YES
MODE PRA
IFC D100
SBN NO
PNI 00000
NCNA YES
NCRD NO
CHTY BCH
CTYP UKWN
INAC NO
ISAR NO
CPUB OFF
DAPC NO
BCOT 0
DSEL VOD
PTYP PRI
AUTO NO
DNIS NO
ICOG IAO
SRCH RRB
TRMB YES
STEP
ACOD 7765
TCPP NO
PII NO
TARG 01
CLEN 1
BILN NO
OABS
INST
IDC NO
DCNO 0 *
NDNO 0
DEXT NO
ANTK
SIGO STD
ICIS YES
TIMR ICF 512
OGF 512
EOD 13952
NRD 10112
DDL 70
ODT 4096
RGV 640
GRD 896
SFB 3
NBS 2048
NBL 4096
TFD 0
DRNG NO
CDR NO
MUS NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
CBQ NO
AUTH NO
TTBL 0
PLEV 2
ALRM NO
ART 0
SGRP 0
AACR NO

 

[EricTerstegen]

I tried NCRD YES and no change. Looking at dch messages I do not see any change there either. Just shows the calling calling # as the ext of the person transferring the call not the original caller id. Also no extra messages to indicate a transfer.

 

[one234]

HI,

What happens when the operator transfers the call internally to a Nortel set. Does the set see "0" or the number of the caller BEFORE they answer? And what happens when the operator completes the transfer?


Marc D.

If Bill Gates had a nickel for every time Windows crashed... Oh wait, he does...

 

[gnrslash4life]

I have done an identical setup. Without QSIG, you're not getting caller id to come across.

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