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Depends on the configuration of the 1120's. You can with an IP1230 less keys than on an IP1120. If the IP1120 config has more you get that problem.

There might also be a CDN which has the ACD assigned, check that in LD 23 too.

I have been using a system which contains 4 different MP3 players in a single 19" 1U unit to feed my MOH for years and this has been working fine. We've had a technical guy do all kinds of measuring to prevent one system to fry the other one and back, so this is pretty stable. With the...

Here's a script I created to be activated in case of an evacuation: /************/ READVAR Evacuation_WILDVAR SAVEVAR OPEN VOICE SESSION PLAY PROMPT VOICE SEGMENT Ann_EVACUATION IF Evacuation_WILDVAR = 1 THEN PLAY PROMPT VOICE SEGMENT Ann_Evac_Active ELSE PLAY PROMPT VOICE SEGMENT...

bulk recording is looking at Position ID's

Sorry for the late reply... we do not use ACD reporting, but a normal script in ZOC is like: /****************/ ZocTimeout 10 CALL ZocLogname "ACDCapture.log" CALL ZocLogging 1 CALL ZocCommand CLS CALL ZocConnect "Servername:Port" CALL ZocDelay 3 CALL ZocSend "^M" CALL ZocSend "****^M" CALL...

I just would store all PuTTY sessions by default found this via Google: http://www.viktorious.nl/2013/01/14/putty-log-all-session-output/ I don't know how to automate commands in PuTTY... I personally use ZOC (http://www.emtec.com - not free) which can easily create and run scripts and with a...

Ehh, wanted to quote you, KCFLHRC.... failed miserably though...

It is looking at your CDB, RDR_Data You have to define the CRT, but also the DAY (multiple schedules) The on each TN you have to set RTDA to enable ARTO (Time Of Day) and RBDA to enable ADAY (Day of Week). Then you can make use of the AEFD, AEHT, AHNT and AFDN

Find a terminal emulator: http://en.wikipedia.org/wiki/List_of_terminal_emulators#Microsoft_Windows Any of them will do, it's all about flavour and extra wishes.

The only thing I can think of is the difference between an internal call and an external / external transferred by another internal phone call

I do believe it has to do with the break timer in CC6.0 Somehow the time to reach for the agents seems too short to press the ACNT key after the call.

Do a TRAC on the TNB, not the DN

The ACD has RDNA = YES? The phones have KEY XX = ACNT? Which Rel.? Which AACC?

when the MARP set is on MSB or has a CFWD active, the call will follow that path, did you check that? Please post a TRAC (LD 80) of the 3904 TN, as well as a PRT (LD 20) To doublecheck also to a PRT of the 500

if you use AACC (or any of its predecessors) then there is the break timer setting in the Call Presentation Class.

It could be a defective nic on one of your 2004's, causing a broadcast storm, rebooting your network switch. Had that once....

Check the CallByCall statistics to see what's happening to the calls

You should create an FCR (NCOS) in LD 49 preventing from dialing out, besides the NCOS which allows people to dial out. Then create an AUT in LD 88 which allows it, so use the NCOS which allows dialing out. After that you can lock down the phone with CLS AUTU and the NCOS you just created. This...

EHT is Hunt for external calls (requires CLS CFTA I believe)