MIX DN automatically goes to ACDN

[shelter6]

Hello,

Hopefully someone had similar experiences.
One of our branch has Opt11c, and DN 3444 has been assigned to 500 and 3904 (key 03), as mix type. But, cause of some reason, all incoming call to 3444 directly goes to the voicemail of 58xx, ACDN. So. I need to fix this as all incoming goes to key 03 of 3904. I tried to check the features, MARP, and parm, but I can not find it out so far...

If you have any idea about it, please response. I really appreciate it.

 

[Supernn]

when the MARP set is on MSB or has a CFWD active, the call will follow that path, did you check that?
Please post a TRAC (LD 80) of the 3904 TN, as well as a PRT (LD 20)
To doublecheck also to a PRT of the 500

 

[shelter6]

Thanks for your response.
Actually, there was no trac showed up when I tried to trac the subject DN on LD 80. I have completely no idea.
But, herewith the following LD 20:

TN 008 0 00 09
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 3444 0 MARP
AST NO
IAPG 0
HUNT
TGAR 3
LDN NO
NCOS 3
SGRP 0
RNPG 0
XLST
SCI 0
SFLT NO
CAC_MFC 0
CLS UNR DTN FBD XFD WTA THFD FND HTD ONS
LPR XRD AGRD CWD SWD MWD RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUD DPUD CFXD ARHD OVDD AGTD CLTD LDTD ASCD
MBXD CPFA CPTA UDI RCC HBTD DDGA NAMA MIND
NRWD NRCD NROD CRD PRSD MCRD
EXR0 SHL ABDD CFHD DNDY DNO3
USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
FDSD NOVD
PLEV 02
AACS NO
MLWU_LANG 0
DATE 5 JUN 2012

DES
TN 007 0 00 15
TYPE 3904
CDEN 8D
CUST 0
FDN 5555
TGAR 4
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SFLT NO
CAC_MFC 0
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRA NIA OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHA DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD
CPND_LANG ENG
RCO 0
HUNT 5555
LHK 0
LPK 0
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 18xx 0 MARP
CPND
CPND_LANG ROMAN
NAME
XPLN 15
DISPLAY_FMT FIRST,LAST
01 SCR 28xx 0 MARP
02 ADL 16
03 SCR 3444 0
04 SCN 18xx 0
05 ADL 16
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 5555
17 TRN
18 AO6
19 CFW 4 18xx
20 RGA
21 PRK
22 RNP
23 SCC 0099
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 5 JUN 2012

It seemslike, this issue came up after we updated the callpilot...

Thank you,

 

[PERRYPJ]

you need to MARP the ext on the 3904

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[shelter6]

I already tried that, but it still goes to voicemail of 5810 (ACDN).

 

[Supernn]

Do a TRAC on the TNB, not the DN

 

[trvlr1]

Check in LD 49 to see if there is an IDC table built that is converting the number to the different extension as it comes in to the PBX.

 

[shelter6]

Under LD 49, it shows as below:

DCNO 2
SDID NO
IDGT CDGT
3444 5810

Do I need to change the converted digit of 5810 to 3444??

Thanks!

 

[shelter6]

Okay, now it doesn't go to the ACDN 5810 once I made a change for CDGT to 3444.

Thank you so much everyone!