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I have a local non-profit that wants to add a couple analog cordless phones to a branch office that is currently just running IP sets across a VPN from the main location. Any recommendations? They key word here is "non-profit" so of course, they don't want to spend money... lol.

would it not suffice to just announce in VM Pro that the call may be recorded for quality assurance? This is literally what all companies do so they can adhere to the notification rule of call recording. Some states, like Colorado, don't require the party to be notified.

are they IP phones? sounds like you are not getting audio one way... did you try testing a phone by disabling the direct media path?

Ricky... thx.. that was it.. Everything came up correctly once I did that. Thank you.

I might have figured out part of the issue.. I don't think the application downloaded the 46xxsettings.txt file when it got installed. Is there a way to force the application to go back and get this file or do I need to do a reinstall?

what type of phones? and service? SIP or PRI?

Trying to get Avaya Workplace up and running for a remote user. They use VPN, so I just have the IP address setup under the services. Connects fine, shows up in system status and they can take inbound and outbound calls. I cant figure out how to add people to their contacts? the plus sign...

Office 365 needs port 587 and TLS, and you have to go into the control panel and allow it to use SMTP client authentication from that mailbox.

guys, i used to have a cheat sheet to do this, but can't find it. I know that if you are using VPN the connection is pretty simple, unless something has changed? Where I am getting stuck is the URL? I thought it was the IP Office IP address with the 46xx.txt file.. but I could be wrong. We set...

I have never seen this error before. I was working on a R11 basic mode system. Everything seemed to work last week but now this week when I was needing to do some changes in the programming, every time I try to save I get this message. "unable to save configuration. Internal error" I hard...

Not sure if this is the right forum? I need to find a cable technician/installer that works in the Spokane area.

Sometimes I wish I would have stuck with bartending.. For the record, the VM Pro will disconnect the call after about 4 minutes. I played around with the disconnect settings on the analog trunks, but it only seems to matter if they are actually sending a reliable disconnect. After two days, I...

also, those wire runs, are they going through any type of protection?

are there any parameters within VM Pro to disconnect a call after so long? I cannot seem to locate anything. The issue is I am still fighting with the provider on reliable disconnect for analog lines. The customer lived with it on his previous system for 3 years, but now all of the sudden it is...

so just to confirm, there is no custom ring on the 9611's ? If i remember correctly, the 9608s can change the ring. I tried setting custom ring to the group, that didn't seem to work either. They just want the two to be different.

I found some confusing info, so I am just going to start here. The customer has 9.1 with some 9611G phones.. They are having a hard time distinguishing between the internal calls and the group ring calls. Similar ring tones. Is there anyway to adjust this? used to be you can go to the...

I believe the delay issue might have been caused by a subpar network switch. We upgraded the network switch and at this moment the delay seems to be gone. However, now I am dealing with a disconnect issue. If you call into the auto attendant and leave a message and hangup, the call does not...

We got called to replace a down system yesterday. It was an old Mitel. The only thing I had was a refurbished IPO 9.1. It will work fine for what they need, but the setup is a bit strange. First, they get service from the cable company who breaks it out to 12 POTS lines. No reliable...

Westi.. I am in that process right now. I will keep you posted.

I defaulted the security settings. restarted everything.. still no go..